What are the responsibilities and job description for the Director, Practice Operations - Crisis position at Aspire Indiana Health, Inc.?
Overview
WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.
Now interviewing for a Director, Practice Operations - Crisis position!
Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.
Position Summary
The Director, Practice Operations - Crisis will be accountable for directing and facilitating many aspects of management both for the patient care staff as well as for the administrative staff in order to deliver efficient, effective, and quality patient care. This position will assist the Senior Director of Practice Management and the Director of Crisis Services in planning, directing, and overall operations within their areas of responsibility. The Director, Practice Operations - Crisis will provide the day to day supervision in assigned patient service areas, financial management, and facility adequacy of their assigned areas. Must be available to work outside normal business hours to oversee and ensure the provision of crisis services.
Education/Experience
- Bachelor’s degree in Healthcare Administration, Business Administration or related field from a college/university accredited by the US Department of Education and a minimum of three (3) years healthcare experience or a Master’s degree in Healthcare Administration, Business Administration or related field from a college/university accredited by the US Department of Education and a minimum of two (2) years healthcare experience or seven (7) years experience or relevant experience, or any similar combination of education/experience required
- Three (3) years management and/or supervisory experience in a healthcare setting required
- Experience in managing crisis or emergency services required
- Call Center experience required
- Knowledge and application of utilizing social service systems (SDOH, Medicaid, First Responders, etc.) required
- CCBHC and FQHC experience highly preferred
Other Requirements
- Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
- Ability to be flexible and work outside normal business hours, as needed
- Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
- Must be able to work independently as well as collaboratively within a team setting
- Must have excellent collaboration and supervisory skills, and exceptional soft skills, such as relationship-building, interpersonal communication, problem solving, listening, negotiation, diplomacy
- Must be able to demonstrate accuracy and thoroughness and the ability to problem solve and utilize critical thinking skills
- Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
- Must be detail oriented, have excellent organizational skills and be flexible
- Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
- Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
Benefits
Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:
- Group Medical (PPO and HSA Plans)
- Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
- Health Savings Account
- Group Dental and Vision Plans
- Prescription coverage, including low copays on all covered medications through select pharmacy locations
- Employee Wellness Program
- Group Life, AD&D Insurance
- Long Term Disability
- Short Term Disability
- Paid-Time Off (PTO)
- Paid Holidays
- Paid Bereavement
- Retirement Plan with generous employer match - Up to 6% match
- Employee Referral Bonus Program
- Your Money Line Financial Wellness Program
*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.
Learn more about us at Aspireindiana.org, and see our Core Values, Benefits and Current Job Listings on our Careers page. Or check out our Facebook, LinkedIn, Twitter and YouTube pages.
Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.
All individuals who join Aspire are strongly encouraged to have a flu shot and be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.
Aspire Indiana Health is an Equal Opportunity Employer
