What are the responsibilities and job description for the CONTACT CENTER REPRESENTATIVE - NURSING CONTACT CENTER position at Aspirus?
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Inc. in Wausau, WI is seeking a CONTACT CENTER REPRESENTATIVE to join our team!
The Contact Center Representative assists patients and community members by managing customer service calls; may schedule patient appointments while following established protocols that promote patient satisfaction and schedule efficiencies.
HOURS: Full Time 0.8 FTE, 64 hours per pay period. Call Center may be open 24 hours/day, 365 days per year and additional tasks or hours may be assigned.
Experience/Qualifications
- High school diploma or equivalent required
- Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
- Minimum of one-year call center experience strongly preferred.
- Prior healthcare administrative experience preferred.
- Prior customer service experience strongly desired.
- Ability to proficiently use a computer and type required.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Attention to detail to ensure data integrity.
- Excellent written and oral communication skills with a high degree of professionalism.
- Excellent listening skills, eye, hand, and auditory coordination.
- Willingly accepts change and proactively offers ideas and suggestions.
- Ability to work cooperatively and effectively with providers, patients, staff, and the public.
- Possesses a high degree of accuracy.
- Ability to establish priorities and coordinate work activities.
- Ability to work independently, with minimal supervision, under pressure, with time restraints.
- Ability to cope with rapidly changing demands for records (fast-paced work environment).
- Ability to maintain confidentiality regarding all phases of work.
- Knowledge of federal and state laws regarding HIPAA and release of information.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Wausau Hospital is the flagship of the Aspirus system that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan. It is a licensed private/not-for-profit facility with 325 beds and staffed by 350 physicians in 35 specialties. Aspirus Wausau Hospital is a Level II trauma center that provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 220 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. To learn more about Wausau click the following link: Wausau, Wisconsin
Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 19 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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