Assistant Restaurant Manager

1. Works closely with recruiting and HR to successfully recruit, hire and onboard new hires.
2. Leads training efforts and regular safety meetings to ensure compliance with best practices and government regulations for health and safety in a restaurant environment and exceptional customer service by non-cook personnel.
3. Assists with cross-training and professional development of high performing staff and performance management of those not meeting expectations.  Ensures mid-year and end of year performance evaluations are timely and substantively completed.  
4. Leads by example and hold team accountable related to compliance with dress code, delivery of exceptional service, respectful and effective conflict resolution, attendance and punctuality, and other proper operational procedures and compliance with all company policies.
5. Assists Food & Beverage Manager to manage banquets and other events, including scheduling, budgeting, staffing and menu planning as well as communication with the customer and entire staff at hotel to ensure a successful team approach to event.
6. Effectively and respectfully resolves customer complaints regarding services rendered or food quality.
7. Solicits and applies customer and staff feedback to implement process and service improvements.
8. Performs administrative tasks necessary to create and manage staff schedule, ensure adequate staffing and coverage, training compliance, health code compliance and a safe work environment, menu updates and any inventory or ordering assistance needed by Food & Beverage Manager.
9. Meets with the Food & Beverage Manager daily and non-cook personnel frequently to stay informed of changes affecting operations.
10. Completes end of day reconciliation (including proper and timely tip distribution) and management of timely timecard entry and submissions to payroll.

The core competencies for ASRC’s family of companies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework but include:

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Timely Decision Making

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.

Delegation

• Trusts people to perform through clear delegation of both routine and important tasks and decisions.

1. Strong knowledge, understanding and sensitivity to the Inupiat culture.
2. High school or equivalent certification.
3. 3-5 years’ experience in a restaurant setting with some management or supervisory experience.
4. Alaska food worker card or the ability to obtain one immediately upon hire.
5. Must have a demonstrated ability to successfully and respectfully deal with the general public in a restaurant or retail environment as well as effectively train and manage others in a constructive and supportive way.
6. Must be able to work independently under stressful situations and must be willing to work shifts that vary.
7. The ability to speak and understand the Inupiaq language is preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers. 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is frequently required to stand, walk, climb or balance, and taste or smell.  This position requires long hours of physical activity – often without an opportunity for a break. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by this job includes the ability to use close vision, distance vision, peripheral vision, depth perception, and to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy hotel and restaurant setting.  This position may be required to work in alone at various times during the day or night, or at least be the only manager on duty. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions, occasionally be exposed to wet or humid conditions, may frequently be exposed to extreme cold, and occasionally exposed to extreme heat and may be required to travel by motor vehicle or in small and large commercial aircraft for long periods of time for overnight or multi-day trips.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

ASRC is a drug free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies are Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status. EOE: M|F|D|V Know Your Rights: Workplace Discrimination is Illegal

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.