Network Engineering Manager

As the Manager of Network Engineering within the IT department, you will leverage your leadership and technical expertise to oversee the design, implementation, and maintenance of a high-performing, complex hybrid infrastructure. In this critical role, you will provide strategic direction, lead a team of network engineers, and serve as the primary decision-maker for network infrastructure initiatives.

The Manager of Network Engineering will collaborate with senior IT leadership and business stakeholders to align technology solutions with organizational goals. You will be responsible for developing team talent, ensuring operational excellence, and driving the successful execution of projects that meet or exceed performance expectations.

Leadership & Management

1. Provide strong leadership and direction to the network engineering team, fostering a collaborative and high-performance culture.
2. Define team roles and responsibilities, ensuring the right individuals are positioned for success while identifying and addressing gaps in skills or performance.
3. Delegate tasks effectively, hold team members accountable, and recognize high performers to build a motivated and capable workforce.
4. Mentor and train network engineers, cultivating their professional growth and ensuring they have the tools and knowledge to excel.
5. Serve as the primary point of contact for senior IT leadership regarding network engineering strategies, challenges, and progress.
6. Manage vendor relationships, including consultants, managed service providers, telco vendors, and sales teams, to ensure alignment with business needs and cost efficiency.

Strategic Planning & Execution

1. Develop and implement network engineering strategies that align with organizational goals and IT infrastructure needs.
2. Act as the technical lead for network engineering projects, ensuring successful design, deployment, and operation of solutions.
3. Review and approve all network design proposals, providing constructive feedback to ensure optimal performance and security.
4. Oversee the design and implementation of network infrastructure security, including firewalls, IPS, load balancers, policies, access control lists, and zero trust architectures.
5. Monitor network performance metrics and reports, ensuring systems operate at peak efficiency and identifying areas for improvement.
6. Lead the evaluation and integration of emerging technologies to enhance the organization’s network capabilities and resilience.

Operational Excellence

1. Manage 24/7/365 network operations, ensuring consistent and reliable service delivery for IT customers.
2. Provide day-to-day support to customers by ensuring timely resolution of IT service tickets within SLA parameters.
3. Maintain connectivity and operations for data centers across multiple locations, including the lower 48 states and Alaska.
4. Ensure compliance with relevant industry standards and organizational policies.
5. Identify, manage, and track network engineering projects, ensuring timely and successful completion.

REQUIRED SKILLS & QUALIFICATIONS

Leadership Skills

1. Proven ability to lead, mentor, and manage a team of technical professionals.
2. Strong strategic and critical thinking skills to align team efforts with organizational goals.
3. Exceptional communication skills, with the ability to translate technical issues into actionable insights for senior leadership and stakeholders.
4. Excellent time management and prioritization skills to handle competing demands effectively.
5. Experience managing vendor relationships to drive value and service quality.

Technical Skills

1. Strong expertise in network design, architecture, and troubleshooting across diverse infrastructures (e.g., SD-WAN, firewalls, data center switching).
2. In-depth knowledge of protocols such as BGP, OSPF, QoS, static routing, Layer 3 routing, Spine/Leaf, and VxLAN.
3. Hands-on experience with network technologies, including switches, routers, firewalls, cloud infrastructure, and wireless solutions.
4. Familiarity with network devices; Meraki, Palo Alto, Versa.
5. In-depth knowledge of Azure.
6. Knowledge of IT networks, servers, storage, and security technologies, with experience in colocation data center management.
7. Ability to critically evaluate and continuously improve systems and processes.
8. Comprehensive understanding of industry standards and best practices in network engineering.

EXPECTED OUTCOMES

1. Build and sustain a high-performing network engineering team that consistently meets and exceeds expectations.
2. Maintain a robust and secure network infrastructure that supports the organization’s operational and strategic objectives.
3. Foster innovation and adaptability by embracing new technologies and methodologies to address complex challenges.
4. Enhance operational efficiency through effective project management and streamlined processes.
5. Establish a culture of accountability, professional growth, and collaboration within the network engineering team.

Carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Supervise all employees within the department. Responsibilities include: interviewing, hiring, disciplining, coaching and training, addressing and resolving employee concerns, planning, assigning, directing work and assessing job performance.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.  

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Timely Decision Making

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.

Delegation

• Trusts people to perform through clear delegation of both routine and important tasks and decisions.

1. Bachelor’s Degree or higher, or a minimum of 7-10 years of Network Engineering Management experience.
2. Possesses an IT Enterprise level understanding of:
   1. Various PC types and manufacturers
   2. Peripherals – printers/scanners/multi-function devices
   3. Mobile devices – phones/tablets
   4. Cybersecurity requirements and best practices
   5. Multiple IT domains across an Enterprise
   6. Application programming, database, and system design
   7. Business relationship management and conflict resolution
   8. Risk and impact analysis and resolution
3. Skilled in taking the initiative at the right time and being proactive to reduce customer impact.
4. Skilled in effectively targeting the right type of communications to appropriate audiences. 
5. Experienced at managing and growing vendor relationships.
6. Uses business acumen to influence project outcomes with various IT departments, business groups (Legal, HR, Payroll, Procurement, etc.), steering committees, business partners, internal and external teams, and other key stakeholders.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen.  The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is occasionally required to stand, walk, climb or balance.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.   Specific vision abilities required by this job includes the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy office setting.  The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

This position requires you to travel up to 10-15% of the time, pending current IT projects and initiatives.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status.  EOE:  M|F|D|V EEO Poster

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.