What are the responsibilities and job description for the Customer Service Admin position at ASSA ABLOY Fenestration?
Job Details
Description
ASSA ABLOY is a global organization with over 50,000 employees across more than 70 countries. Every day, we help billions of people move through a safer, more open world with ease. ASSA ABLOY Fenestration defines our local area of expertise within our vast, global organization. Our company name distinguishes our team from other ASSA ABLOY companies. The Interlock and Caldwell brands remain integral to our company as product brands. They preserve the proud heritage of the Interlock brand, founded in New Zealand in 1961, and the Caldwell brand, founded in Rochester, New York in 1888.
Position Summary
The Customer Service Admin completes a variety of tasks and duties critical to the success of the Customer Service department.
Our ideal candidate will bring energy and professionalism to customer interactions, is highly detail oriented, and willing to take on multiple tasks that may differ every day.
Essential Job Functions
- Answer the preferred customer phone line, and route calls accordingly
- Aid in the accurate entry of orders into our ERP system
- Work with Engineering and other departments to set up new item numbers as needed
- Perform routine review of customers and distributors per the ASSA ABLOY export compliance guidelines
- Execute basic customer open order reports as requested
Knowledge, Skills and Abilities
- Analytical, with high attention to detail
- Good organizational skills; ability to use dual monitors and function simultaneously in multiple systems
- Teamwork – works well with other members of the department as well as others in the company
- Ability to be resourceful and flexible as conditions change or while encountering obstacles
- Good working knowledge of Microsoft Excel
- Excellent attendance and flexible schedule (Hours 8am-5pm, Mon-Fri)
Qualifications
Educational & Certification
- High School Diploma
Qualified applicants are asked to submit cover letter with resume, including salary requirements
At ASSA ABLOY, we believe our greatest asset is our people, and we strive for competitive compensation plans to attract the best talent. The salary range provided is a good faith estimate of what our ideal candidates are likely to expect, and we take into consideration a broad scope of factors, including but not limited to: skill sets, experience and training, education, licensure and certifications, and other business and organizational needs. In addition, we provide a comprehensive benefits package and paid time off.
ASSA ABLOY is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.
Salary : $18 - $25
