Customer Service Admin-Temp

Job Summary

This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote and order entry, returns and credit requests.   

Essential Functions

• Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request. 
• Adhere to company and departmental policies concerning attendance, daily schedules, and call-handling expectations.
• May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance. 
• Sales Order changes are made, and appropriate individuals are notified following company policy and customer requests. 
• Contributes towards a positive work environment and is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions. 
• Positively embraces and drives change.   
• Follows up on expedites provided by the customer care team.   
• Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
• Develops, demonstrates, and maintains a basic working knowledge of Garlock products, services, and company policies. 
• May be required to edit and correct orders received. 
• Required to understand shipping terms, freight terms, and methods to ensure accurate information is entered and products are shipped according to the customer’s request.
  
  
  

COMPETENCIES: 

• Collaborates:  Building partnerships and working collaboratively with others to meet shared objectives.  
• Manages conflict:  Handling conflict situations effectively
• Organization: Manages workload and can follow through on basic tasks
• Communication: Communicates effectively with customers, internal customers and team around opportunities, struggles, and/or wins.
• Multi-tasking: Able to juggle multiple programs and tasks at any given time.
  
  
  

Job Qualifications

• Associate degree in Business or equivalent experience 
• Professional verbal and written communication and listening skills   
• Proficient with computers using a variety of applications in a Windows environment. 
• Ability to perform multiple functions in a fast-paced working environment. 
• Analytical and problem-solving abilities. 
• High organizational skills. 
  
  
  

WORKING CONDITIONS: Office environment, Hybrid Schedule: M & F-WFH. T, W, Th-On Site

Physical Requirements

Office and Manufacturing Floor Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range.   Ability to lift and carry up to 20 lbs. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Garlock is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request. 

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $20.00 - $24.00 hourly. The actual offer will be based on the individual candidate.