Associate Order Drafter

Are you ready to help bring designs to life? Are you passionate about technical design, problem-solving, and customer service? Do you have a keen eye for detail, expertise in AutoCAD or SolidWorks, and a passion for technical design? Do you want to help us transform customer requirements into precise, manufacturing-ready drawings?

If you answered yes to these questions, we should talk!

Pioneer Industries (an ASSA ABLOY company) is expanding our Team and are adding an Associate Order Detailer. This role will be based out of our manufacturing facility located in Carlstadt, New Jersey.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Order Detailer?

You will be responsible for interpreting customer requirements through various forms, creating detailed manufacturing drawings using templates and AutoCAD-based systems, engineering guidelines, and sketches according to manufacturing requirements. Responsibilities also includes interpreting production specifications and researching drawings. Works closely with Customer Service, Manufacturing, and Sales teams as well as interaction with customers. This role will focus in three main areas: Technical, Customer Service, and Administrative

TECHNICAL:

• Ensure accurate specifications and drawings to maintain product quality.
• Interpret hardware templates and prepare detailed manufacturing drawings.
• Develop layouts, details, and material lists for production release.
• Identify all custom product components required for shop drawings.
• Anticipate potential installation challenges and address them in design.
• Assist in creating and updating detailed manufacturing drawings and hardware templates.
  
  

CUSTOMER SERVICE:

• Provide technical support to Customer Service, Manufacturing, and customers.
• Resolve external customer issues promptly and thoroughly.
• Work with internal and external stakeholders to resolve template and drawing discrepancies efficiently.
• Recommend products based on customer needs and preferences.
• Process customer orders with high accuracy, including both stock and custom orders.
  
  

ADMINISTRATIVE:

• Utilize the document management system for tracking and updates.
• Maintain and monitor key performance indicators (KPIs) and metrics.
• Identify and implement process improvements to enhance customer experience and operational efficiency.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy
  
  

The Skills and Experience you need:

• Degree/Certification in Mechanical or Architectural Technology preferred.
• Previous experience drafting/detailing in a manufacturing environment preferred.
• Previous exposure to CAD-based software.
• Strong math skills, with proficiency in Algebra and Geometry.
• Previous experience with templates and drawings as a designer or drafter within the architectural hardware industry and/or building products with the ability to read blueprints strongly preferred.
• Experience or exposure in order processing preferred.
• Understanding of metal forming equipment desirable.
• Self-starter with problem-solving skills for customer issue resolution.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational and follow-up abilities.
• Ability to collaborate, foster relationships, and work effectively in a team.
• Exceptional customer service skills to build rapport and resolve inquiries.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Strong time management skills to thrive in a fast-paced environment.
  
  

What we offer!

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:

• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays
• Tuition Reimbursement, Learning and Career Development opportunities
• Competitive Salary
  
  

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.