What are the responsibilities and job description for the Information Technology Support Specialist position at ASSA ABLOY Group?
Job Title: IT Support Technician - 3rd Shift
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy tackling new challenges every day? Are you looking to join a team where your skills will be valued? Are you eager to have exposure to robotic automation, enterprise networking, world-class technologies, as well as the opportunity to collaborate in a global community?
Ceco (an ASSA ABLOY brand) has just begun recruitment efforts for an IT Support Specialist for our 3rd Shift. This will be an on-site role based out of our manufacturing facility in Milan, Tennessee.
What you would do as our IT Support Specialist?
You will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of our IT infrastructure. You will troubleshoot and resolve hardware, software, and network issues, and help improve our IT systems. You will be helping to identify, track, escalate, and resolve end-user problems supporting for approximately 2500 end-users spread across 15 locations in North America. You be will providing technical assistance in-person, via telephone, or from remote access.
You will also:
- Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.
- Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
- Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
- Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
- Responsible for coordinating and deploying the daily work of contracted Services to ensure efficient remedy of Help Desk support requests.
- Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
- Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
- Be available to fulfill assigned “on call” responsibilities.
- Actively participate in providing a safe and harmonious working environment for all employees.
- Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct.
- Perform other duties and special projects as required.
The skills and experience you need:
- High School Diploma or GED, required.
- Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
- Minimum of 5 years combined progressive experience working in a service desk environment, and/or providing hands on technical support, required.
- Previous experience working directly with end users in a manufacturing environment, preferred.
- Experience supporting and maintaining the following: Microsoft Suite of Products (OS, Office, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, DWG, etc.), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares.
- Previous experience and high comfortable level of working within Microsoft Active Directory, Development of software deployment strategies, Video Conferencing solutions, CAD software and Telecom solutions.
- Previous experience or exposure to IBM iSeries, SolarWinds MSP, Practical experience with ServiceNOW, Automated manufacturing solutions, Digital WatchDog Video Systems, and Veeam Endpoint backup solutions.
