What are the responsibilities and job description for the Product Support Specialist position at ASSA ABLOY Group?
Record-USA, a subsidiary of ASSA Abloy, is seeking a talented Product Support Specialist/ Service and installation Technician to support security door product
REQUIREMENTS:
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
REQUIREMENTS:
- Provide technical support to airports and field technicians including after hours remote support;
- Perform service and planned maintenance on security products including repair work by replacing electronic components, drives, controls and motor gearboxes; Train field technicians on site for planned maintenance, service work and installations;
- Install upgrade kits;
- Install security door systems in the field and interface them with building management systems;
- Troubleshoot electronic and mechanical issues;
- Report and log details of each job.
- High School or equivalent, with specialized courses in electronics and/or mechanics
- 5-7 years of experience in troubleshooting electronic and mechanical components
- Knowledge of the principles of basic electric power, electronics, and electro-mechanical assemblies
- Able to use standard electronic and electrical test equipment and basic power tools (drill press, saw etc.) as well as programming tools on chip level
- Read wiring diagrams
- Able to lift 75 pounds
- Familiar with Microsoft office tools
- Able to maintain a safe working environment
- Must possess a “hands-on” mentality, must have excellent social and interpersonal skills, be a strong motivated contributor in a team environment but also able to work independently
- Able to take direction and guidance, and work well within the cooperative culture of Record-USA.
- Required to travel up to 75% around the country .
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
