Customer Success Specialist

An Amazing Career Opportunity for a Customer Success Specialist!!
Location: Eden Prairie, MN
Job ID: 35773

The Customer Success Specialist’s role is to participate in the planning, coordination, solution development and implementation activities related to the integration of applications and technologies to HID FARGO Connect, FARGO printers and other cloud-based solutions. Given end users and partners help shape our roadmap, proven communication skills are a must. Collaboration with all facets of the solution from hardware team to final integrations should excite you.

Problem-solving skills, proficiency in programming languages and data structures, and knowledge of integration best practices are critical to successful performance in this role.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Secure Issuance (SI):
Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our Customer Success Specialist, you’ll support HID’s success by:

• Participating in and/or leading, the planning of integration projects.
• Designing, developing, and delivering integration solutions within the organization’s architectural principles, policies, and guidelines.
• Assisting with problem determination and resolution efforts when operational issues with integration solutions arise.
• Developing standards, processes, and documenting to support and facilitate integration projects and initiatives including installation and upgrade procedures.
• Assisting with identifying opportunities to enhance or improve business processes
• Providing guidance to other Secure Issuance & HID development members.
• Regularly meeting with end users/partners and support industry events
• Collaborating with Prod IT team in maintaining and monitoring production software

Your Experience and Background include:

• Four-year college diploma or university degree in computer science or computer engineering
• 2 years direct experience in software development or delivery.
• Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping
• Knowledge of system and software quality assurance best practices and methodologies.
• Experience with relational databases, structed data, and management techniques is a plus

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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