What are the responsibilities and job description for the Field Supervisor position at ASSA ABLOY?
ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, an international manufacturer of automated doors, is seeking candidates for a Field Service Supervisor position, responsible to Supervise, assist and direct assigned service technicians on various work tasks with a focus on customer service.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
Description of Essential Field Service Supervisor Duties :
- Responsible for the day to day needs of you assigned group of Service Technicians.
- Supervise, assistance and direct assigned technicians on various work tasks covered under the service technician responsibilities to ensure the following :
Customer needs are met
New Hirer Assessment
Professional Qua l ities : Must be customer oriented and entrepreneurial in nature. He / she must approach the position as a total service provider, whose goal is to ensure customer satisfaction and retention to the highest degree, while supporting district business initiatives. The individual must possess a broad scope of the role he / she plays in ensuring the on-going success of the business, supporting team and accounts under his / her direct influence, and be willing to conduct service business in a professional manner that reflects team member investment, commitment, and "ownership" over the customer base and the business itself.
Required Skills : Strong technical product knowledge to service and trouble-shoot problems on all automatic, manual and revolver doors. To perform service in accordance with national standards (diagnose, repair and preventative maintenance). Must be people-oriented and reflect enthusiastic, professional, highly-respectable demeanour to facilitate supervision, coaching and guidance to field service technicians under the direction of the service manager for supporting department, company business requirements and service excellence. Excellent written, verbal and pro-active follow up / through communications are required.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
