Head of Servicing

Who We Are:

Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country.

Our Mission is Simple:

• Make Good Loans
• Provide Exceptional Service, Every Time
• Protect The Firm
• Build The Future

Job Summary:

Asset Based Lending is seeking a highly experienced and motivated Head of Servicing to lead and manage our Servicing Department. This individual will oversee all servicing functions, including loan servicing operations, portfolio management, borrower relations, and regulatory compliance. The Head of Servicing will be responsible for ensuring the efficient administration of the loan portfolio, providing superior customer service, and maintaining strong operational controls. This role requires a strategic thinker with deep industry knowledge and leadership skills to drive innovation, improve processes, and support the company’s growth.

Key Responsibilities:

Servicing Operations Oversight:

• Lead and manage the loan servicing team to ensure timely and accurate execution of all servicing functions, including payment processing, escrow management, and loan modifications.
• Develop, implement, and maintain policies and procedures to ensure operational efficiency and compliance with industry regulations.
• Oversee the implementation of loan boarding, payoff processing, and other essential servicing operations.

Portfolio Management:

• Ensure the effective management of Asset Based Lending’s loan portfolio, including monitoring loan performance, identifying potential risks, and managing non-performing loans.
• Analyze portfolio trends, report on key performance indicators, and make recommendations to senior leadership on strategies to enhance portfolio performance.
• Collaborate with underwriting and risk management teams to mitigate portfolio risk and ensure alignment with company goals.

Borrower Relations:

• Oversee borrower communication and ensure superior customer service throughout the loan lifecycle.
• Handle escalated borrower issues, ensuring timely resolution and maintaining strong borrower relationships.
• Monitor borrower requests for modifications, extensions, and other servicing needs, ensuring a smooth and compliant process.

Compliance and Risk Management:

• Ensure servicing operations comply with all applicable regulations
• Lead internal and external audits related to servicing, ensuring all documentation is accurate and up-to-date.
• Identify and address potential compliance issues, staying current on regulatory changes and industry best practices.

Team Leadership and Development:

• Build, mentor, and lead a high-performing servicing team, providing guidance, training, and professional development opportunities.
• Set team performance metrics, monitor progress, and create strategies to achieve team and department goals.
• Foster a collaborative and positive team environment, encouraging innovation and continuous improvement.

Technology and Process Improvement:

• Drive the adoption of technology to improve loan servicing operations, including servicing software, automation tools, and borrower communication platforms.
• Identify and implement process improvements to enhance efficiency, reduce errors, and improve borrower satisfaction.
• Collaborate with IT and other departments to ensure seamless integration of servicing systems and data management.

Qualifications:

• Experience: 5 years of experience in loan servicing, portfolio management, or related roles within the mortgage lending or financial services industry.
• Demonstrated leadership experience managing loan servicing teams and operations.
• In-depth knowledge of mortgage servicing regulations and industry best practices.
• Proven ability to manage a loan portfolio, monitor performance, and identify risks.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Experience with servicing software, loan management systems, and automation tools.
• Exceptional communication and interpersonal skills, with the ability to handle escalated borrower issues and work cross-departmentally.
• High attention to detail and a commitment to operational excellence.

Preferred Skills:

• Strong project management skills, with experience in implementing technology solutions to improve servicing operations.
• Advanced knowledge of regulatory compliance requirements in the mortgage industry.

What We Offer:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match.
• Opportunity to be a key leader in a growing company and make a meaningful impact on its success.
• Collaborative and innovative work environment.