What are the responsibilities and job description for the EMPLOYEE RELATIONS SPECIALIST position at Lakeview Loan Servicing?
We are seeking a highly skilled and experienced Employee Relations Specialist (ERS) to join our dynamic human resources team. The ideal candidate will play a pivotal role in fostering positive employee relations, maintaining a healthy work environment, and ensuring compliance with company policies and applicable employment laws. This position requires a combination of interpersonal skills, conflict resolution expertise, and a deep understanding of HR best practices.
Responsibilities
• Candidate will act as primary point of contact for employee relations issues.
• Review and approve employee disciplinary actions such as written warnings and performance improvement plans.
• Conduct follow up to complaints and ensure complex workplace issues are resolved. Conduct employee relations investigations as applicable.
• Update and maintain complaints tracking and warning logs; maintain investigation files.
• Prepare applicable written materials for documentation and conveying information.
• Review involuntary terminations and attend termination meetings.
• Provide coaching to managers to enhance their people and performance management skills.
• Consult with and advise management regarding the interpretation of policies/practices to ensure compliance with legal and administrative requirements; facilitate resolution of issues.
• Conduct exit interviews: identify trends and generate metrics.
• Ensure compliance with federal, state and city employment laws.
• Assist with the development and implementation of policies, programs and procedures related to employee relations.
• Participate in regulatory and HR audits.
• Conduct training sessions for employees and managers on relevant HR topics, including conflict resolution, diversity and inclusion, and workplace communication.
o Facilitate New Hire Orientation.
• Assist with the coordination of corporate community outreach events, Mentorship Program events, etc.
o Responsible for coordinating all employee events within the Horsham, PA office.
• Maintain accurate and confidential employee relations records.
• Prepare reports and analyze trends to identify areas for improvement in employee relations and engagement.
• Serves as the HR representative at all unemployment claim hearings.
• Assists with special projects and other duties as assigned.
Qualifications
• Bachelor’s degree preferred.
• Proven 4 years Human Resources experience.
• Ability to work effectively with all levels of employees and management.
• Strong relationship management skills with experience in partnering with coaching and building credibility with senior leaders.
• Ability to use professional concepts and company policies and procedures to solve a wide range of difficult problems.
• Ability to use judgment, creativity, and sound technical knowledge to obtain and recommend solutions.
• Strong communication skills: listening, verbal and written.
• Ability to manage performance, coach, and mentor; provide training.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of employment law; independently manages complex ER issues.
• Strong attention to detail.
• Ability to prioritize and multi-task.
• Demonstrated skill using MS Office (e.g. Excel).
CERTIFICATIONS, LICENSES, AND/OR REGISTRATION
• SHRM CP/SCP or PHR/SPHR, preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and listen. The noise level in the work environment is usually moderate. The employee is occasionally required to stand, walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
