Mortgage Business Analyst

Who We Are:

Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country.

Our Mission is Simple:

• Make Good Loans
• Provide Exceptional Service, Every Time
• Protect The Firm
• Build The Future

Position Overview:

ABL is looking for a Business Analyst with strong mortgage industry and QA experience to enhance and streamline our loan origination processes. This role focuses on testing, documentation, technical writing, and communicating newly developed features to the business. The ideal candidate will have experience with Encompass and a deep understanding of loan origination systems.

This role involves working closely with the development team and business stakeholders to ensure that new system enhancements are thoroughly tested, well-documented, and effectively communicated across the organization. The Business Analyst will be responsible for facilitating user acceptance testing (UAT), creating clear and concise documentation, and leading training and rollout efforts for new features.

The ideal candidate will be a strong communicator with the ability to bridge the gap between technology and business teams, ensuring that technical changes align with business needs while maintaining compliance and efficiency.

Key Responsibilities:

Testing & Quality Assurance:

• Lead user acceptance testing (UAT) for newly developed system enhancements, ensuring they meet business requirements before deployment.
• Develop and execute test plans, test cases, and test scripts to validate system functionality.
• Work closely with development teams to report, track, and resolve issues found during testing.
• Ensure system changes and upgrades meet business needs and compliance standards before rollout.

Documentation & Technical Writing:

• Create comprehensive documentation for new features, including user guides, release notes, FAQs, and training materials.
• Maintain up-to-date process flows, functional specifications, and user stories for system enhancements.
• Ensure all documentation clearly communicates changes to business stakeholders and end users.

New Feature Rollout & Business Communication:

• Serve as the primary liaison between the technical team and business users, ensuring smooth feature adoption.
• Develop and lead training sessions, demos, and presentations to introduce new system functionalities.
• Gather and document feedback from business users to refine and enhance system updates.
• Collaborate with cross-functional teams to support change management and user onboarding.

Requirements Gathering & System Enhancements:

• Work with business stakeholders and technical teams to document and prioritize feature requests, system enhancements, and process improvements.
• Analyze business processes to identify areas for automation, efficiency, and optimization.
• Assist in backlog management by refining user stories, epics, and system requirements for development.

Qualifications:

• Proven experience in quality assurance (QA), testing, and business analysis within mortgage technology or financial services.
• Experience with Encompass or other loan origination systems (LOS) is strongly preferred.
• Strong technical writing and documentation skills, with experience creating user guides, training materials, and release notes.
• Ability to translate complex technical concepts into clear, user-friendly documentation for business stakeholders.
• Hands-on experience leading user acceptance testing (UAT) and collaborating with development teams on issue resolution.
• Strong communication and presentation skills, with experience leading feature rollouts and business training sessions.
• Knowledge of mortgage lending regulations and compliance requirements is a plus.
• Familiarity with Agile methodologies, backlog management, and project management tools (Jira, Asana, Microsoft TFS, FreshService).