What are the responsibilities and job description for the Recruiter/Scheduler position at Assisting Hands of Seacoast NH?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
Assisting Hands seeks a dedicated and goal-oriented individual to join our compassionate team as a Caregiver Recruitment and Scheduler.
Description: Recruit, train, support, and schedule our caregivers to keep our seniors happy and healthy at home. The position includes managing the full talent acquisition process and acting as the primary point of contact for applicants, by building and maintaining a pipeline of qualified caregivers and scheduling them to meet client needs.
Qualifications:
· High School Diploma or GED required.
· Detail-oriented and excellent organizational skills.
· Exceptional customer service and communication skills.
· Previous experience in healthcare or home care is preferred.
· LNA or HHA experience is a plus.
Reports to: Director of Client Services and Agency Director
Primary Duties:
1. Talent Acquisition and Onboarding
- Contribute to the development and execution of recruitment strategies to attract and retain skilled caregivers.
- Analyze key onboarding metrics to improve recruitment outcomes and gain insights into challenges and successes.
- Collaborate with the Director of Client Services to identify staffing needs, address gaps, and ensure all case shifts are appropriately staffed.
- Maintain a proactive recruitment strategy to meet staffing requirements while ensuring timely and professional communication with candidates.
2. Documentation and Compliance
- Complete and enter all onboarding documents into agency software.
- Ensure compliance with all regulatory and organizational requirements, including background checks, nurse registry, and OIG screenings.
- Prepare caregivers for their first shift by ensuring they have the necessary badges, paperwork, and a clear understanding of expectations.
- Oversee the caregiver experience from offer acceptance through their first shift with a client.
3. Human Resources and Caregiver Support
- Support caregiver HR activities, including conducting performance reviews and addressing performance concerns.
- Maintain clear documentation of all HR activities and communications.
- Review and communicate company policies and procedures, ensuring consistency and fairness in enforcement.
- Work closely with the Director of Client Services to provide caregiver supervision, training, and retention initiatives.
- Assist with caregiver retention programs such as CPR training, performance reviews, promotions, and recognition.
4. Orientation/Training/Retention
- Coordinate and ensure all new hires complete necessary orientation and training programs.
- Provide new caregivers with required materials, including badges, PPE, and access to training modules.
- Collaborate with the Director of Client Services to ensure a smooth transition for new caregivers into their roles.
5. Scheduling Support and Administrative Duties
- Schedule caregivers to support and assist other team members to ensure 100% client coverage.
- Understand each client's care needs and match them with the appropriate caregiver based on personality, availability, and skillset
- Participate in phone coverage during business hours, representing the agency and addressing client inquiries.
- Provide on-call support one weekend per month, with opportunities for additional support as needed.
- Be prepared to provide support, as needed, to ensure client care is maintained.
Hours: Typically, Monday through Friday, 8:30 AM – 4:30 PM, with occasional evening and weekend availability for emergency contact.
FLSA Status: Salaried exempt
