What are the responsibilities and job description for the Assistant General Manager position at Associa?
The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.
Daily responsibilities:
- Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
- Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered. Conduct Resale inspections.
- Issues violation letters to homeowners and follow-up to ensure corrected.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Manage Clubhouse rentals and reservations.
- Activate and issue resident control cards and access.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Assist in preparing board packages. Coordinate, schedule, and attend monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
- Assist with other projects as assigned.
- 2 years of community association experience.
- Customer service driven and team oriented.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Excellent communication skills (written and spoken); conflict resolution techniques.
- Knowledge of Microsoft Office Products (Word, Excel and Outlook) at a proficient level.
- Self motivated, proactive, takes initiative, able to prioritize tasks, mange time effectively, and meet time sensitive deadlines.
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