Job Description
The Branch President (“BP”) of Operations serves as a performance-driven leaderand mentor to their branch leadership and staff teams, as an operations liaison forthe company, and as an industry ambassador for Associa and its strategic interests / objectives.
MAJOR RESPONSIBILITIES
Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountabilityalongside branch team leadership and empowerment.
ESSENTIALDUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Partners with company executive leaders to plan business objectives, to develop organizational policies, to
coordinate functions and operations between branches, ancillary companies and home office departments
Leads the cascaded respective branch management planning, including budgetingLeads the overall respective branch’s performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention client growth) and financial profitability; this will be measured via branch-specific Balanced ScorecardsOversees the branch management agreement renewal process; actively promotes maintenance operationsUnderstands Ancillary Company importance and actively engages branch staff to attain higher adoption rates withclear Community Association / Strata Manager program support
Prepares branch management reports and financial statement responses timely to determine objective completionprogress, assisting branch leadership in modifying management plans to adjust current realities and target still
achieving committed objectives
Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controlsenvironment improvement, based upon Internal Audit reports and training
Educates branch teams regarding company policies and procedures compliance, as well as compliance withfederal and state laws
Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibilityEvaluates performance of branch teams for compliance with established company policies and objectives and theircontributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
Serves in various capacities on executive committees, covering areas such as management, operations, etc.
SUPERVISORY RESPONSIBILITIES
Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations,Services, Communications, Marketing, and Maintenance Departments.
Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning Performance Review cycles.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work;appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
EDUCATION AND EXPERIENCE
Bachelor's or advanced degree in business administration or related field5 years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and / or trainingLANGUAGE SKILLS
Ability to read, analyze, and interpret complex business documents.Ability to respond effectively to sensitive employee and / or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and / or boards of directorsREASONINGABILITY
Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and developgood business judgment rule conclusions
OTHER SKILLS and ABILITIES REQUIRED
Demonstrated knowledge of the community association management industry, including business management practices,financialrequirements, marketing, and operations
Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolveconflicts and problems expeditiously and effectively
Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal servicedelivery issues at front-line levels of the organization
Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate / influence, anddevelop subordinates
Ability to think, plan, and manage both strategically and tacticallyCommunity Association / Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable,Assessments, Settlements, Delinquency and General Ledger (financial statement production)
Provide support and guidance in marketing and sales regarding key strategic accountsDemonstrated strong interpersonalskills, including patience, persistence, and flexibilityProficient with Microsoft Word, Excel and OutlookAbility to read, understand and follow homeowner association guiding documents, including bylaws and contractsAbility to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in therespective branch
STRATEGIC INITIATIVES RESPONSIBILITIES
Sponsor / advocate for company strategic initiatives, as requestedLI-KK2
Company Description
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .
