CMA Onsite Concierge

Title: Part Time Concierge

Reports To: Community Association Manager

FLSA Status: Non-Exempt

Supervises Others: No

Work Schedule: 5.5 hours of work, 3 days per week (Tuesday, Thursday, and Friday 10-4 pm with 30 minute lunch)

Compensation: $20.00 - $24.00 per hour DOE

Position Purpose

The Concierge is the property's first point of contact for the Homeowners and the Community Manager. Their primary responsibilities include assisting homeowners, daily walking inspections, and reporting any problems to the Community Manager. They should also be available to answer calls and accept packages.

Major Tasks, Responsibilities and Key Accountabilities

• Accept packages for residents
• Log receipt and delivery of all packages
• Contact homeowners immediately when packages are delivered
• Respond to (or forward as appropriate) and track all homeowner inquiries
• Complete building walking inspections daily and monitor building for cleanliness.
• Notify community manager of issues needing their attention
• Distribute homeowner notices as needed
• Provide a daily summary of activities and issues, including daily logs and checklist notes

Daily Walking Inspection Checklist

• Report any light outages
• Ensure hallways are clear of debris and obstructions
• Inspect walls and carpets for damage or stains
• Inspect Fitness Center and verify equipment is in place
• Ensure trash and recycle bins are not overflowing

Minimum Qualifications

• Must be eighteen years of age or older
• Must pass a Background Check

Education and experience required

• Good oral and written communication abilities.
• The knowledge and skills typically gained through the acquisition of a high school diploma and/or GED.
• Three years of related experience preferred.

Physical Requirements

• Capable of working extended hours, to include evenings, weekends, and holidays as necessary.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 50 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

Notwithstanding emergency situations, employees are not permitted to do work in Home/Units without authorization and Board approval. This rule is for the protection of the Staff, Management and all Owners who are Members of the Association in which the Unit belongs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.