What are the responsibilities and job description for the CMA Portfolio Community Association Manager position at CMA?
Purpose:
To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Association managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors.
Major Tasks, Responsibilities, and Key Accountabilities:
- Interact directly with the Board of Directors, homeowners, and vendors.
- Create draft budgets.
- Monitor budgets and expenses on behalf of the client.
- Create and manage weekly or bi-weekly action item status to the Board monthly.
- Attends set meeting schedule per the client's contract and monthly divisional meeting.
- Compiles letters, newsletters, management reports, and board packets.
- Receives service requests for repairs or maintenance of property and reports issues to the Board of Directors in a timely manner.
- Visits property per contract to include violation drive, amenity check, performance of client's contractors, etc.
- Arranges for prompt and satisfactory responses to emergency service requests.
- Supervises contractors providing reoccurring services and monitors specific contractor performance to ensure substantial compliance with contract specifications.
- When applicable, documents the performance of direct reports throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the assistance of Human Resources.
- Checks email and voicemails each business Responses to voicemails within one business day and emails within 2 business days.
- Maintain consistent office hours as designated by CMA policies and procedures with the guidance of the Division Manager.
- Serves as liaison between the Board, homeowners, service providers, and contractors.
- Provide exemplary customer service to clients and other CMA employees.
- Management volume of 3x is mandatory within 6 months of the hire date with the discretion of the Division Manager and Director of Association Management for up to 9 months.
Environmental Job Requirements:
- Primarily located in a comfortable indoor area but will require some time spent outside inspecting and visiting properties
- Demands accuracy
- May be involved in difficult situations
- Minimum Qualifications:
- Must have an active Community Association Management (CAM) License or an active Georgia Real Estate License, or obtain it before date of hire, as well as maintain it.
- Must pass a background check
- Preferred skills in Vantaca HOA Accounting software, Strongroom AP System
Job Type: Full-time
Salary: To be determined based on experience. Discretionary Bonus based on portfolio value and performance may apply.
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off, Paid Holidays
Vision insurance
Schedule:
Monday to Friday, Occasional Weekends may be required
Experience:
Property Management: 3 years (Required)
License/Certification:
Real Estate License, Community Association Manager (Required)
Driver's License (Required)
Work Location: Hybrid
After a satisfactory 90-day evaluation hybrid/remote work may be possible depending on the discretion of your supervisor and/or needs of the department
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Minimum Qualifications:
- Must have an active Community Association Management (CAM) License or an active Georgia Real Estate License, or obtain it before date of hire, as well as maintain it.
- Must pass a background check
- Must have valid driver's license and clean record for at least 3 years.
- Preferred skills in Vantaca HOA Accounting software, Strongroom AP System
