What are the responsibilities and job description for the Community Association Manager position at Associa?
The Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members. The preferred candidate will be responsible for implementing the decisions of the Board of Directors in running the day-to-day operations of the association. He/She must have a good understanding of the principles of human resources, contracting, accounting, psychology, insurance, education, government relations, Board management, construction, and law.
Duties include but not limited to:
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Attend Board meetings per the management agreement as well as committee meetings and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Responsible for maintenance of C3 data base, including updating resident information.
- Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
- Responsible for oversight of staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
- Oversee the AP process in accordance with home office processes and procedures.
- Other duties as assigned.
Requirements:
- Proven working experience with Homeowner Associations and/or Property Owner Associations
- Advanced Knowledge of insurance with regards to HOA's and/or POAs
- Excellent organizational, time management and leadership skills
- Excellent communication skills
- Strong attention to detail and confidentiality
- Advanced computer skills on MS Office and database software
- PCAM is preferred; please do not apply if you do not have the an AMS designation
- At least five years experience as an HOA/POA manager
- Must be able to pass background check and drug testing
- Reliable transportation is a must
Physical Requirements:
Must be able to sit (for long periods of time), stand (for long periods of time), walk, kneel, reach with hands and arms, stoop, crawl, talk, hear, push, pull, grasp, use hands and fingers, have clear vision and lift up to 25 pounds.
