What are the responsibilities and job description for the Homeowner Liaison position at Associa?
The temporary 1 year role of the Lincoln Hancock Restoration On-Site Homeowner Liaison is to facilitate smooth communication between the construction project and the owners of the units by building and maintaining positive relationships. The Homeowner Liaison will need to anticipate homeowner needs, ensuring that each owner has a memorable experience. This would include communicating the stages of construction to the owners.
Responsibilities
- Responsible for administrative tasks for the construction team assigned to the project
- Maintain superior customer relations by acting as a liaison between homeowners, and guests and LHR
- Establish and maintain weekly updates and postings on the project - including documentation and mail outs
- Responsible for keeping a log of any AirBnB or VRBO refunds, based on eligibility
- Distribute all requests to the appropriate board members and Community Managers in a timely manner
- Respond to telephone, e-mail, web and in-person inquiries from various parties
- Address all customer complaints professionally, leaving the owner with a positive resolution
- Other duties as assigned
Competencies
- Business acumen and positive mindset
- Results oriented relationship builder
- Maintain confidentiality of LHR and homeowner information
Experience
- 1-2 years work experience in guest relations
- Experience in front desk or customer service in a luxury environment
- Strong knowledge of a construction environment is a plus
- Must possess excellent customer service skills
- Computer Literacy
- Preferred candidate will have previous experience with property management, sales and event management software, Microsoft Word, PowerPoint and Excel
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
Working Conditions
- Must be able to work on an active construction site
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
