Operations Systems Process Specialist

Position Overview
We are seeking an experienced and detail-oriented Operations Systems Process Specialist to serve as the critical link between the branch and our implementation team during the onboarding of our TownSq applications. The ideal candidate will play a pivotal role in redefining operational processes, assessing resource needs, and aligning stakeholders on business changes to ensure a seamless transition to the new solutions. This position requires exceptional communication, analytical, and documentation skills, with a strong focus on delivering measurable outcomes.

Key Responsibilities

• Liaison and Stakeholder Engagement

• Act as the primary point of contact between branch and the implementation team.
• Facilitate communication to ensure mutual understanding of operational needs and project goals.
• Coordinate and lead meetings with branch leadership to gather information and address concerns.

• Operational Process Redefinition

• Analyze existing workflows, identify inefficiencies, and recommend process improvements.
• Collaborate with stakeholders to design and document optimized operational processes aligned with software capabilities.
• Ensure process changes are clearly communicated and adopted by all parties.

• Resource Assessment and Alignment

• Evaluate resource needs, including personnel, training, and technology, to support the transition.
• Develop action plans to address resource gaps and facilitate smooth implementation.
• Assist in aligning stakeholders on shared goals and priorities to achieve successful outcomes.

• Change Management and Transition Support

• Support the branch in adapting to business changes associated with TownSq onboarding.
• Assist in developing and delivering tailored training and educational materials to ensure understanding and adoption.
• Actively manage resistance to change by addressing concerns and providing solutions.

• Documentation and Reporting

• Create detailed change assessment documentation including gap identification, relevant operational findings, workflows, and process recommendations.
• Provide comprehensive reports to stakeholders to serve as reference materials for the transition.
• Maintain accurate records of meetings, decisions, and action items for accountability.

• Education: Bachelor's degree in business administration, Operations Management, or related field.
• Experience: Minimum of 3-5 years in operations, project management, or software implementation. Experience working with HOAs is a plus.
• Skills:
• • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in process mapping, workflow design, and business analysis.
  • Familiarity with software implementation lifecycle and change management principles.
  • Ability to work collaboratively with diverse stakeholders and drive consensus.
• Technical Proficiency: Knowledge of project management tools, workflow management software, and MS Office Suite.

Competencies

• Strong organizational and multitasking skills.
• Ability to translate complex technical concepts into understandable terms for non-technical audiences.
• Proven track record of delivering results in fast-paced environments.
• High emotional intelligence and ability to manage stakeholder expectations.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and collaborative team.