What are the responsibilities and job description for the Front Desk Monitor (Weekend Shift) position at Associated Asset Management (AAM)?
Job Details
Description
Primarily responsible for answering the phone lines; monitoring the Grand Lobby and maintaining the reception desk; and providing exceptional customer service while greeting visitors and homeowners via phone and face-to-face interactions.
Position Responsibilities
Description
Primarily responsible for answering the phone lines; monitoring the Grand Lobby and maintaining the reception desk; and providing exceptional customer service while greeting visitors and homeowners via phone and face-to-face interactions.
Position Responsibilities
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Keeps Carriage House tidy and organized. Spot clean as needed.
- Assists with Coffee Bar.
- Assists in the stocking/restocking of supplies.
- Regularly tours amenities for homeowner well-being and safety.
- Performs other related duties as directed.
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout the property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
