What are the responsibilities and job description for the Inbound call center position at Associated Food Stores, Inc?
This position is currently hybrid, primarily remote. Subject to change if company policy changes.
HOW MUCH WILL I EARN?
Wage range $16.00-$25.00, depending on experience
WHY JOIN THE TEAM?
- Comprehensive benefits offering (health, dental, vision, life, 401(k), PTO, unique team member perks and discounts)
- Flexible scheduling
- Opportunities for advancement
JOB SUMMARY :
- Pharmacy Technician - Pharmacy Support Specialists provide phone, data entry, insurance resolution, and patient scheduling supp ort to the AFS Corporate pharmacies
- Provide an exceptional customer experience while complying with federal and state laws, store policies and procedures
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to telephone requests from customers, physicians and vendors
- Document all calls in the pharmacy management system
- Perform new and refill prescription data entry and resolve data entry related exceptions
- Accept refill requests from patients and providers
- Receive fax, e-mail and other electronic forms of inbound communications
- Process prior authorizations and assist in other billing issues as needed
- Resolve third party rejections by reviewing, gathering information, marking corrections, and resubmitting according to individual plan requirements
- Contribute accurate, friendly customer service in a timely fashion
- Assist the pharmacist in any / all tasks associated with patient care
- Pharmacy Technician Support Specialists perform other duties as assigned or requested.
POSITION REQUIREMENTS
- The Pharmacy Technician - Pharmacy Support Specialist must hold a valid Pharmacy Technician license (CPhT) in the State of Utah
- Must complete continuing education hours as required by law
- Ability to adapt to changes in schedules, and work priorities as business and customer needs demand
- Ability to cooperate with others and work as part of a team
- Must complete all required state, federal and company training programs
WHO ARE WE?
- An organization that has distributed to and successfully supported grocery retailers and their customers in cities across the Intermountain West for more than 80 years
- A company that values its team members, their families, and communities
- A business that partners with multiple local organizations to fundraise, donate to and sponsor charitable activities and events
WHAT WE'RE LOOKING FOR
- Passionate, driven, resilient, positive, and solutions-oriented team members
- Enthusiastic people who are dependable, possess personal and professional accountability and strive for continuous improvement in their discipline
- Individuals who have integrity and a respect for others as well as a commitment to commonly held goals and standards
Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.
PI253710929
Last updated : 2024-10-29
Salary : $16 - $25
