What are the responsibilities and job description for the CUSTOMER SERVICE/ACCOUNT COORDINATOR position at Associated Graphics (AGI)?
Since 1998, we are Associated Graphics (AGI), the nation’s premier vehicle & environmental graphics company headquartered in central Ohio. We are looking for a success-oriented and goal-driven Customer Service / Account Coordinatorto join our dynamic, high performing team.
AGI Vision Statement - Promote profitable, steady growth by providing the absolute best product and customer experience utilizing a high-performance culture that is built on TRUST, RELIABILITY & FLEXIBILITY.
Customer Service / Account Coordinator - Key Responsibilities:
· Provide full support for AGI’s national account managers
· Assist in onboarding new customers
· Serve as the main point of contact for AGI’s national accounts / clients
· Maintain customer relations through a demonstrated sense of urgency and a proactive approach with a focus on client retention
· Manage daily administration of assigned accounts including order processing and resolving project issues while determining the quickest, most effective ways to proceed
· Coordinate with all team members effectively to ensure on-time completion of all projects and provide ongoing feedback
· Educate customers on additional products and services
· Lead virtual meetings with customers and AGI team
We are looking for:
· A strong work ethic
· Interpersonal and customer service skills
· Analytical and problem-solving skills
· Organizational skills
· Ability to answer a high volume of calls and/or emails daily
· Ability to share work among a customer service team
· Attentiveness and patience
· Time-management skills
· Competitive spirit and desire to win
We offer:
· Competitive compensation package
· Exceptional Healthcare plan – we also pay the initial $750 of your out-of-pocket health care expenses
· 401(K) match up to 5%
· Paid Time Off
· Paid public holidays
· A positive, clean, fast-paced, and friendly work environment
· Comprehensive training program
· Multiyear Progression
AGI is an equal opportunity employer. We celebrate diversity and do not unlawfully discriminate based on race, color, national origin, ancestry, creed, sex, gender, sexual orientation, gender identity or expression, age, religion, political affiliation, citizenship, disability, marital or registered domestic partner status, veteran status, legally protected medical conditions, or any protected category prohibited by local, state, or federal laws.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $750
