What are the responsibilities and job description for the Account Customer Service Coordinator Hybrid position at Ryder?

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http : / / ryder.com / job-applicant-privacy-policy) .

Job Description :

We are immediately hiring a Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

Pay Type : Hourly
Pay Rate : $20.00 / hour
Schedule : Monday-Friday 8 : 00 a.m. 5 : 00 p.m.
Hybrid (In the office Wednesdays and Thursdays)

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nations biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us :

Medical, Dental, Vision Benefits start at 30 Days

401 (K) Savings Plan with a company match

Discounted employee stock purchase options

Quality employee discounts that actually save you money on tools, cars, appliances, travel and more

All major holidays paid and Paid time off within your first year

Up to 12 weeks paid maternity leave

Summary

The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.

Essential Functions

Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and / or phone

Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders

Act as the subject matter expert for assigned client(s) by knowing and understanding SOPs and client expectations. Provide support to other departments and field locations in regard to assigned client(s).

Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues

Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations

Lead and / or participate in daily, weekly and / or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)

Work client specific reports including open order reports, return reports and EMC reports

Provide direction to Customer Service Representative assisting assigned client(s)

Implement continuous improvement initiatives to improve service for assigned client(s)

Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Strong verbal and written communication skills

Demonstrates problem solving skills

Ability to simultaneously handle multiple priorities

Demonstrates time management and priority setting skills

Ability to read and / or listen and understand information and ideas communicated

Basic math skills beginner required

Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Qualifications

H.S. diploma / GED required

Three (3) years or more in a Customer Service role or equivalent required

One (1) year or more in related Client Account Specialization preferred

Basic math skills beginner required

Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Travel : DOT Regulated : None

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder : https : / / ryder.com / careers

EEO / AA / Female / Minority / Disabled / Veteran

Li-kg

INDexempt

Job Category : Customer Service

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidates relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type :

Hourly

Minimum Pay Range : 20.00

Maximum Pay Range : 20.00

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http : / / wd5.myworkday.com / ryder / d / task / 1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http : / / ryder.com / job-applicant-privacy-policy) .

Salary : $20

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