Customer Service / Project Manager

Company information:

ALR is a Northern California based sales agency representing lighting and controls manufacturers. ALR was founded on the simple premise of providing the best possible customer service while operating with the utmost integrity. This has been the core philosophy of ALR for over 60 years, and remains the cornerstone principle of the employee-owned company's culture.

At ALR we love our employees-owners and we love our customers! We have several departments that work in small teams yet collaborate with one another to get the job done. And the job is… selling lights; and we sell a lot of them! To do that, we have an exceptional team of sales folks, designers, quotations people and customer service/project management personnel.

Description of role:

We are looking for someone to join our Customer Service/Project Management team. Here, you will start with training and oversight but soon enough the reins are loosened, and you will be a contributing member to the team, making decisions that directly impact our performance. It's not for everyone, emails are coming in fast, phones are ringing, and team members are inquiring with you on an hourly basis. In addition, you are busy communicating with electrical distributors, contractors, engineering firms, factories and the like. This includes looking up product information, coordinating and confirming quantity of products along with cost of products so that orders are accurate. Utilizing our software, you will manage orders from the beginning when they are built at the factory until the end when they are delivered to the project site, and we are paid. During the order process, you must have a willingness to step in and help the customer when problems arise at any moment.

If you have energy, great memory recall and like numbers, then you're headed in the right direction. If you are a positive, organized person who thinks of the team first, then you're getting warmer... and if you have an interest in construction/lighting related work, then this just may be the team for you. We figure the usual stuff is a given but just in case you’re wondering; we do want you to be ethical, hardworking, and possess great communication skills. Degrees are nice but not necessary.

We have a long history of success, and we think we are a darn good team. As a result, we offer competitive compensation along with great medical coverage. We add in dental, vision, life and long-term disability plans for our personnel and remember, we are employee owned. Our retirement plan has been a success because of our culture, our leadership and our team member’s hard work.

Tasks:

Interact with customers & fellow team members on a daily basis responding to questions while managing orders and some projects through their life cycle.

Skills and requirements:

• Good verbal and written communication skills are a must
• Good attitude
• Microsoft Office proficiency
• Honesty and Compassion

Work schedule:

Full time in our Reno, NV office - Monday through Friday 8am to 5pm.

Benefits:

• Health Insurance
• Dental Insurance
• Life Insurance
• LT Disability
• 2 weeks vacation plus national holidays and birthday
• Employee Stock Ownership Plan (ESOP) - Retirement Plan

Salary:

Starting salary base range is $50,000 to $80,000, depending on experience plus discretionary bonus participation.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Compensation Package:

• Employee stock ownership plan
• Yearly bonus
• Yearly pay

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to work in person at the office Monday-Friday 8am to 5pm?
• Are you interested in Construction related services, in particular Lighting?

Work Location: In person

Salary : $50,000 - $80,000