What are the responsibilities and job description for the Collections Specialist position at Associated Material Handling Industries, Inc?
Manages relationships with customers to ensure timely payment on account balances. Acts as a liaison between the customer and internal billing departments within the company to facilitate resolution of issues causing payment delays.
Duties & Responsibilities:
- Responsible for monitoring, managing and maintaining assigned accounts
- Accountable for reducing delinquency of assigned accounts
- Establish and maintain strong customer relationships
- Make collection calls and send correspondence in a fast paced, goal-oriented collections department
- Initiate repossession proceedings or disconnect service
- Full cycle AR (Quote to Cash) experience a plus
- Provide excellent customer service regarding collection issues, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments
- Perform other assigned tasks and duties necessary to support the Collections Team
- Upload invoices into various customers portals (Coupa, Ariba, etc.) against assigned POs
Knowledge, Skills & Abilities:
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience
- Strong attention to detail, goal oriented and excellent follow up skills
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- ERP and Microsoft (Outlook, Excel, Word) experience]
- Ability to work independently and to adapt to a changing environment
- Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
- Patience and ability to manage stress
- Problem-solving skills
Education & Experience:
This position requires a high school diploma and 3 or more years of collections experience including interaction with a large customer base. 2 years' experience EDI, ARIBA, COUPA or portal related invoicing is preferred.
Hourly wage range based on experience: $24 - $26 per hour
For benefits information, please visit our careers site at:
www.associated-solutions.com/careers
Salary : $24 - $26
