What are the responsibilities and job description for the Loan Distribution Processing Rep position at Associated Pension Consultants?
PURPOSE SUMMARY
Responsible for accurate and efficient preparation and processing of participant distributions and loan requests in compliance while adhering to the provisions of the IRS and each companies qualified retirement plan provisions. In addition to the maintenance & administration of our online investment providers; while ensuring transactions and all tasks are accurate and processed efficiently in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Prepare, and process participant requests for distributions and loans while verifying eligibility, vesting, and plan provisions on all transactions in an efficient manner.
- Perform quality control to verify that all applicable policies and legal requirements are adhered to with processing all requests.
- Serve as a client, participant, consultant, and Alliance contact; handling phone calls and written correspondence in a professional manner.
- Document all pertinent client, participant, Consultant, investment provider conversations in APC designated programs.
- Responsible for protecting and securing confidential information and documents.
- Assist Alliance Manager with preparation, review, and completion of alliance forms.
- Assists with both Distribution Services and Alliance Departments with mailing projects, various seasonal projects, and tasks.
o May include but not limited to; Annual Report Distributions, Corrective Distributions, RMDs, Participant Vesting Submissions, Autorollovers, Fee Disclosures, and PPA Annual Notices.
- Tracks all work in APC designated programs while monitoring deadlines.
- Report analysis and assist with special projects as assigned.
- Maintain satisfactory attendance.
AUXILLARY DUTIES AND RESPONSIBILTIES
- Perform all tasks necessary to support any recommendations regarding any proposed changes related to the handling of participant distributions and loans.
- Participate in group or individual discussions regarding department processes and activities.
- Research solutions to administrative and consulting questions.
- Efficiently review all emails to the distributions team email account and assign emails to the appropriate team members while saving pertinent information to the designated APC programs.
- Office Clerical duties as assigned.
- Other duties as assigned.
KNOWLEDGE – SKILLS – ABILITIES
- Skilled in professional customer service techniques with strong problem solving skills.
- Ability to concentrate, be highly organized, and detail oriented.
- Ability to work efficiently, accurately and independently with minimal supervision.
- Ability to interpret complex information and utilize resources to complete assigned tasks.
- Ability to research and propose accurate and detailed solutions to administrative questions.
- Ability to speak, read, write and communicate effectively in English.
- Ability to pass the NIPA Distribution Administrators course.
Associated
Pension
Consultants
M://HR/Recruitment & Selection/job descriptions revised 1/21
MINIMUM QUALIFICATIONS
- Bachelors Degree desired (preferably in Business Administration) or equivalent experience.
- Two years (minimum) administrative/professional experience which includes customer service (highly preferred in the banking/financial, legal or insurance service fields)
- Proficiency in MS Applications predominately MS Word and Excel.
PHYSICAL / ENVIRONMENTAL CHARACTERISTICS
Work is performed primarily in an office environment and requires:
- Sitting or standing for prolonged periods of time using a computer keyboard, mouse, and screen.
- Standing and walking may require twisting, reaching, bending, crouching and kneeling.
- Grasping, pushing, pulling, dragging and lifting boxes of files and other office items weighing 30 pounds or less.
- Mobility, vision, hearing and dexterity levels appropriate to the duties to be performed.
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Work Location: In person
Salary : $18 - $20
