Medical Clinic Facility Coordinator

Position Summary:

This position is responsible for supervising site receptionists, including hiring, training, and ensuring clinic coverage, while also assisting them in managing patient check-ins, insurance verification, appointment scheduling, and co-pay collection. Additionally, the role involves coordinating office operations, managing inventory, overseeing equipment maintenance, and ensuring smooth communication across teams to facilitate an efficient, patient-centered environment.

Duties and Responsibilities:

• Supervision of site receptionists
• Hiring, tracking hours, communication and coaching sessions, conducting reviews, education in Mohs, production knowledge, cosmetic procedures, etc.
• Ensuring coverage of the clinic during PTO/vacation/sick calls
• Greet and check in patients, register demographic information and verify insurance.
• Answer multi-line phones, screen, and direct phone calls.
• Handling triage calls and messaging teams accordingly
• Appointment scheduling (in person and via phone) to include Mohs scheduling.
• Obtaining prior authorization for Mohs as needed.
• Requesting slides for Mohs as needed
• Collect co-pays and take payments.
• Track all monies collected.
• Check all insurance for accuracy and make necessary phone calls.
• Ensure physician’s schedules are entered correctly
• Ordering stock for the inventory of product sold to patients
• Communication with nurse manager and coordinators at other clinics to ensure an efficiently run facility
• Knowledge of cosmetic skin procedures and promotions, proper scheduling, and collecting fees and balances.
• Knowledge of security silent knight/ contact and testing
• Knowledge of lasers and reservation fees
• Knowledge and distribution of on call schedules and changes as they arise
• Ordering office supplies for facility, coordinating general maintenance and upkeep
• Maintaining petty cash and making bank runs as needed
• Equipment repairs as needed: copier, printers, fax, computers, credit card machines, water machines, etc.
• Ordering stock for the inventory of product sold to patients

Requirements:

• Nextech proficiency required (will train, as applicable).
• Ability to prioritize and organize work effectively and efficiently in a fast-paced environment.
• High level of customer service and professionalism required.
• Ability to handle high levels of pressure.
• Ability to maintain a positive attitude and work in a team environment.
• Experience multi-tasking.
• Experience in EMR and practice management computer systems.
• High school graduate or equivalent required.
• High attention to detail.

Work Environment:

Room temperature varies, well lighted, and works closely with co-workers.

(The work environment characteristics described here are representative of those employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Job Type: Full-time

Pay: $24.50 - $26.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Blaine, MN 55434 (Preferred)

Ability to Relocate:

• Blaine, MN 55434: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25 - $26