What are the responsibilities and job description for the Patient Services Representative - Catalyst Medical Clinic position at Catalyst Medical Clinic?
The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.
This is a part-time position working 2-3 days per week, our clinic is open Monday-Thursday, 8am-5pm and Fridays 8am-1pm in Chaska and Watertown.
Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare
Essential Functions :
Greets all patients that enter the clinic within a reasonable amount of time
Obtains all demographic and billing information to assist in accurate and timely billing procedures
Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
Answers phones within a reasonable amount of time
Schedules appointments
Reviews Provider's schedules on a daily basis for days off and schedule flow
Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
Fully participate and contribute to the patient centered health care
Any and all other duties as assigned
Education and Experience Requirements :
High School diploma / GED or equivalent
Customer service experience, telephone skills, and Windows computer skills
Working knowledge of clinical front desk preferred
Benefits & Compensation :
Actual starting pay will vary based on education, skills, and experience.
We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.
Essential Requirements :
Ability to :
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
Teamwork - Be a part of the whole; support each other positively
Environmental Conditions :
Clinic setting
Notes :
Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees
This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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