What are the responsibilities and job description for the Project Manager - GEC position at Association Careers?
About the Role:
You will lead the Member Experience Team and its delivery of analytics that highlight and prioritize areas for improvement. You will lead the resulting improvement projects that span multiple departments. You will report to the Senior Director GEC. This role is remote-friendly.
You Will:
Lead a team responsible for analyzing member data and determining relevant continuous improvement projects designed to improve member experience.
With the oversight of the Senior Director, use member insights to determine a prioritized list of continuous improvement projects for action.
Work with partners across the Association to deploy projects and ensure delivery, on-budget and within scope.
Use advanced data analytics skills to create member experience reporting and serve as the primary source for all such reporting across the GEC/Experience teams..
Manage IT Ticket consolidation on behalf of the GEC to understand/prioritize issues and serve as the primary liaison to IT.
Share information/insights with Experience Digital Product Manager for GEC systems related to system issues/customer issues.
Bachelor's Degree
3 years experience as a project manager responsible for optimizing business processes
Prior managerial experience in a contact center environment with expertise in relevant applications (CRM, telephony, etc.)
Experience in Advanced Excel, SQL, PowerBI, and database management
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Remote #GreatPlacetoWork
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
The Salary Range for this role is: $71,000 -$91,000
Please note, this is a standard range and exact compensation may vary based on skills, experience and location. If you’d like to understand more on the salary range, please contact the recruiter listed on this posting.
This role will ideally be filled within the next 3-6 months, but if you're interested, we encourage you to apply as soon as possible, as we may amend or withdraw our jobs at any time, and reserve the right to do so.
While this role can work remotely in the US, please note that we are unable to employ individuals in the state of California.
Salary : $71,000 - $91,000
