IT Technician

Description

Job Title:                                           IT Technician

Primary Work Location(s):           Emeryville, CA

FLSA Classification:                       Exempt

Projected Salary Range:               $60,000-$90,000/year

Overview:  :  Association for Energy Affordability (AEA) is a rapidly growing nonprofit energy services and training organization dedicated to achieving energy efficiency in buildings to foster and maintain affordable and healthy housing and communities.  Energy consulting services are completed through AEA’s participation in a variety of federal, state, and local energy efficiency initiatives.  AEA is a New York based organization, with over 20 years of industry experience and has been operating a West Coast office since 2010.  For more information about AEA, see http://www.aea.us.org.

Position Summary:  AEA West is seeking an IT Technician who is highly organized, detail-oriented, and self-driven individual to join our tight-knit, talented team of energy professionals. This role is responsible for maintaining the overall IT systems, including hardware, software, and current systems in place, while ensuring seamless onboarding and offboarding processes. The IT Technician will also implement and monitor security protocols to safeguard our systems and data.

The role involves conducting training sessions to enhance users' understanding of technology resources, facilitating project equipment distribution across the state, and managing our inventory. The ability to create and improve processes and communicate them to the general staff. Given the independent nature of the role, they are expected to be a self-starter, an independent problem solver, and a strong team-player.

AEA is hiring for an IT Technician to be present in our Emeryville office a minimum of 3 days a week.

Responsibilities:

 The IT Technician may be expected to assist with:

• Oversee the setup and configuration of all hardware and software for new hires, and manage the collection and reallocation of equipment during the offboarding process, ensuring a smooth transition and optimal resource utilization.
• Providing comprehensive technical support to end-users, troubleshooting and resolving hardware, software, issues in a timely manner.
• Develop and maintain detailed documentation of IT processes and procedures, and conduct training sessions to enhance users' understanding and efficient use of technology resources.
• Facilitate project equipment distribution to employees across the state and managing our inventory in office and storage units/pods

Qualifications

Minimum Qualifications:

• Bachelor’s Degree or an Associate Degree.
• 2 related experience in a related role.
• Advance knowledge of Microsoft 365 (administration preferred)
• Experience with remote access software
• Knowledge of Zoom, Slack, and Adobe installing and configuration
• Strong oral and written communication skills.
• Ability to bring together various resources to work together collaboratively.

Additional Desirable Qualifications:.

• Basic knowledge of Bluebeam, Energy Pro, Webex, and Salesforce software’s
• Experience with Salesforce

Must be able to legally work in the country where this position is located without visa sponsorship.

AEA requires a COVID-19 vaccination for all employees. Therefore, all new employees are required to present proof of vaccination status upon hire unless they qualify for a medical or religious exemption.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement:

Applicants are considered for all positions without regard to race, color, creed, religion, age, national origin, immigration or citizenship status, gender, sexual orientation, gender identity, marital or partnership status, disability, military status, veteran status, or predisposing genetic characteristics. AEA does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. For more information on the physical requirements of this position and/or if you need reasonable accommodation for any part of the application and hiring process, please notify Human Resources at 510-256-5891.

Applicants are considered for all positions without regard to race, color, creed, religion, age, national origin, alienage or citizenship status, gender, sexual orientation, gender identity, marital or partnership status, disability, military status, veteran status, or predisposing genetic characteristics. AEA does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. For more information on the physical requirements of this position and/or if you need reasonable accommodation for any part of the application and hiring process, please notify the agency at 718-292-6733 Ext-8265.

We maintain an inclusive culture where everyone feels safe to contribute and help us innovate, and we encourage people from diverse backgrounds to apply to our roles.

You may find all our open positions at our Careers site here: https://aea.us.org/about/#careers 

AEA offers excellent benefits, including medical/dental/vision, commuter plan, 401(k) w/matching contribution, generous PTO, educational assistance, paid parental leave, hybrid work arrangement and many development opportunities. We are also an eligible employer for student loan forgiveness.

Salary : $60,000 - $90,000