What are the responsibilities and job description for the Manager, AUSA Conference and Event Center position at Association of the United States Army - AUSA?
This job is a civilian position and does not require military service (including commission and enlistment).
Manager, Conference & Event Center (CEC)
Scope: Oversees and manages meeting services to both internal and external customers of the AUSA Conference and Event Center. Executes operational policies and procedures to achieve sales goals, including lead generation, marketing, data tracking, financial reporting, and other requirements. Assists with coordinating events held at AUSA conference facilities, including scheduling, contracting, food and beverage, audio visual, room set-up, cleaning, parking, and other requirements.
Major Duties And Responsibilities
AUSA conducts background checks and uses E-verify to confirm the employment eligibility of all newly hired employees.
Manager, Conference & Event Center (CEC)
Scope: Oversees and manages meeting services to both internal and external customers of the AUSA Conference and Event Center. Executes operational policies and procedures to achieve sales goals, including lead generation, marketing, data tracking, financial reporting, and other requirements. Assists with coordinating events held at AUSA conference facilities, including scheduling, contracting, food and beverage, audio visual, room set-up, cleaning, parking, and other requirements.
Major Duties And Responsibilities
- Collaborates with conference center clients to understand and document their event requirements, ensuring thorough follow-up on all event details.
- Oversees all aspects of an event from set-up through clean-up while providing outstanding customer service.
- Provides vendor recommendations based on client requirements and budget.
- Manages contracts with clients and outside vendors.
- Schedules event coverage with CEC Coordinator
- Works directly with AUSA Facilities Manager for all event floorplans and purchasing needs.
- Works directly with AUSA Audio Visual Specialist for all AV support. Operates AV equipment at a basic level.
- Responsible for overseeing food and beverage service in coordination with caterers.
- Generates customer invoices pre and post event and ensures proper processing.
- Conducts post event evaluation with the customer, vendors, and internal AUSA departments to solicit feedback on areas of success and improvement.
- Ensures the cleanliness of the facility in coordination with building management.
- Assist with creating, implements, and monitors operational policies and procedures.
- Responsible for lead generation of external clients to achieve the revenue budget goals.
- Compiles monthly reports on revenue targets and performance.
- Responsible for public relations and marketing for the CEC. Creates marketing plans, promotional materials, product websites and other tools to facilitate sales in conjunction with Senior CEC Manager.
- Supports AUSA Annual Meeting as determined by the Deputy Director of Meetings.
- Other duties as assigned.
- Position requires a bachelor's degree in a relevant field, or an equivalent combination of education and work experience.
- 4 years of professional experience in the meetings industry, managing all aspects of small to large-scale meetings and events.
- Facilities management and/or catering management experience preferred.
- Outstanding written and verbal communication skills with strong customer service focus.
- Technology skills including Microsoft Office and event databases.
- Excellent problem-solving skills and ability to work independently.
- Experience with vendor management and event planning.
- Ability to lift up to 20 pounds in preparation for (and during) events.
- Ability to work evenings and weekends as necessary during events.
AUSA conducts background checks and uses E-verify to confirm the employment eligibility of all newly hired employees.
