What are the responsibilities and job description for the Applications Support Technician position at Associations International LLC?
Description
ABOUT THE ROLE
Associations International is seeking an experienced Applications Support Technician to join our Technology Services team! In this role, you will provide technical support and assistance to users, ensuring the seamless operation of software applications. Responsibilities include configuring systems, troubleshooting issues, and optimizing application performance. You will collaborate closely with IT staff to resolve technical challenges and enhance overall functionality. The Applications Support Technician will report to the Senior Data Systems Manager.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide technical support to users for software applications
- Troubleshoot and resolve application-related issues
- Assist in the testing, design, and analysis of applications
- Formulate procedures and best practices for application users
- Coordinate with other IT staff to ensure timely resolution of issues
- Maintain documentation of application support processes and procedures
- Participate in the implementation of new systems and applications
- Provide training and support to users on application usage
- Other duties as assigned
Requirements
QUALIFICATIONS AND SKILLS
- Associate degree in Computer Science, Information Technology, or a related field
- 0-1 year of experience in application support or a related role
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work under the close direction of senior personnel
- Knowledge of software applications and IT systems
- Experience with specific applications used within the organization: Association Management Systems like NetForum, Your Membership, MemberClicks, Microsoft 365, Adobe Acrobat, WordPress, Reporting software like Power BI or Tableau (preferred)
- Familiarity with IT support tools and systems
- Ability to work independently and as part of a team
WHY JOIN ASSOCIATIONS INTERNATIONAL?
We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to be a Best Places to Work in Kentucky award recipient since 2012!
- Flexibility: Hybrid flexibility
- Competitive Compensation: Based on skills and experience
- Benefits: Full benefit package including medical, and company-paid dental, vision, long-term disability, and life insurance
- Retirement: 401(k) with company match (because we all want to retire one day)
- Time Off: Comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays
- Culture: Recipient of the Best Places to Work in Kentucky award for 12 years and running
Associations International is committed to creating a diverse environment and is proud to be an equal opportunity employer. AI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have a disability or special need that requires support in applying, please reach out to our HR team at 859-219-3567.
