What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Assurance Total Protection - Progressive Local...?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in providing exceptional support to our clients and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, be able to analyze customer needs, and demonstrate a commitment to delivering high-quality service. Bilingual abilities are a plus, as we serve a diverse clientele.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services while addressing customer concerns.
- Conduct outbound calling to follow up on customers to resolve any issues.
- Handle customer surveys.
- Utilize computerized systems to document and maintain detailed interactions by tracking customer requests.
- Analyze customer needs to recommend appropriate solutions and enhance satisfaction.
- Maintain a high level of phone etiquette and professionalism while engaging with clients.
- Ensure compliance with company policies and procedures are followed.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
Experience
- Previous experience in customer support or customer service roles is preferred.
- Bilingual skills are highly desirable for effective communication with diverse customers.
- Familiarity with client services, sales techniques, and outbound calling practices is advantageous.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Excellent verbal and written communication skills, with an emphasis on professionalism and clarity.
- Proficiency in data entry and using computerized systems for tracking customer interactions.
- Ability to work in an office setting while managing multiple tasks efficiently.
Join us in making a difference in our customers' lives by providing outstanding service!
Job Type: Full-time
Pay: $54,200.00 - $77,524.00 per year
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Ability to Relocate:
- Midlothian, IL 60445: Relocate before starting work (Required)
Work Location: In person
Salary : $54,200 - $77,524
