What are the responsibilities and job description for the Associate Insurance Specialist position at Assurant?
Associate Insurance Specialist
Overview of Position
This job is responsible for providing front line insurance customer service by direct contact with clients and customers. This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail. This position works with the more complex company products and services and client relationships. Most of these activities follow standard procedures and policies.
What will be my duties and responsibilities in this job?
Call Handling – 30%
Responsible for processing a high volume of inbound and outbound calls from insured’s and other internal areas.
Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures.
Reviews policy applications and supporting documentation for completeness and accuracy.
Offline Back Office Task – 60%
Code, input and set up new claims and cancellations
Process undeliverable mail
Updates system to maintain data integrity of information.
Resolution of customer issues and refers escalated items to higher levels for guidance.
Research information to provide customers with accurate coverage and policy or benefit information.
Corrects system errors.
Maintains client relationships via quality customer service and timely processing of additional request through fax/email (changes, cancellations, etc.)
Knowledgeable of complex products related to inclusive card benefits business and additional product/services associated with the company.
Follows standard procedures and guidelines.
Other duties as assigned by management and may support other departmental areas based on business need.
Knowledgeable of multiple applications including client, mainframe, and web-based systems.
Special Project Handling – 10%
What are the requirements needed for this position?
High School/GED or equivalent work experience.
1-2 years of customer service-related experience.
Knowledge of Insurance Industry.
1 year experience in a call center environment and importance of service standards.
Computer literate with emphasis on Microsoft Office software and Windows.
What are the working conditions and physical requirements of this job?
This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.
Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds.
This position is located on-site in Assurant’s Miami office.
Company Overview
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and deliver a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed based on merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.
