Intake Coordinator

Total Rewards Program

• Potential Annual Salary: $41-49k
• 401k profit and sharing
• PTO and Paid Holidays
• Company-funded STD & LTD
• Health Insurance and FSA
• Continuing Education Benefits

Why Assure Home Healthcare

Providing the right service at the right time to remain healthier at home is our priority. Assure Home Healthcare (AssureHHI) is a privately held Medicare-certified agency, headquartered in Libertyville, Illinois, founded with a deep desire to create a company with a greater purpose. Our clients receive high-quality and patient-driven home health care services, improved functionality, and live independently, furthering optimal well-being and ensuring everyone is healthier at home. We are an equal opportunity employer (EOE). Learn more about us at https://www.assurehomehealth.com/.

Mission

The AssureHHI mission is to revolutionize the home healthcare delivery model nationwide using innovative and leading-edge technology solutions to WOW our patients, employees, and provider partners.

Vision

We are pioneers focused on persistently improving the home healthcare sphere for better patient care outcomes and consumer experience while at the same time caring for the work-life balance of our clinicians.

Our Blue Ocean

Embracing the 'blue ocean' approach, we strive to stand out by offering distinctive products, services, or value propositions that resonate with both our team and clients. At AssureHHI, a prime example of our unique 'blue ocean' initiative is our provision of a dedicated Virtual Assistant. This resource is exclusively available to our clinicians, aimed at streamlining patient charting and documentation. To our knowledge, we are pioneers in delivering this exceptional benefit within the home health agency sphere. By affording our clinicians more time for themselves, we empower them to savor both the little and significant moments in their personal lives. Moreover, this initiative's ripple effect extends to our patients, as they experience enhanced and empathetic care, resulting in improved quality outcomes, reduced hospital readmissions, and contributing to lower healthcare costs. This endeavor truly sets us apart from any other home health agency nationwide.

Values

At AssureHHI everyone assists in creating an environment where integrity, respect, innovation, initiative, and empowerment are valued and encouraged. We will be an open, innovative, and continuous learning company that compassionately supports the individuals we serve. In supporting our mission, vision, and teamwork approach, we place a high value on:

• Integrity, Honesty, and Ethical Behavior
• Dedication to the Empowerment of others and personal responsiveness
• Professional Excellence High Performance
• Mutual Respect, Individual Dignity, and Diversity
• Team Member Participation, Contribution, and Teamwork
• Growth, Development, and Leadership

Position Summary - Intake Coordinator - Full Time - Libertyville, IL

The Intake Coordinator is responsible for handling various aspects related to new patient referrals, responsible for handling fax systems, and triaging incoming clinical phone calls. The Intake Coordinator creates impact in the new patient referral process by ensuring necessary referral documentation is obtained, communicated to/from, and actioned upon as appropriate by the intake team, clinical managers and other ancillary team members. The Intake Coordinator is an essential part of closing the gap from new referral to new patient by ensuring patient referrals are handled with urgency and accuracy. Reports directly to Director of Clinical & Professional Services.

Responsibilities:

• Processing new referrals, screening for administrative requirements
• Creating new charts, checking Medicare eligibility, referring to Insurance Coordinator as appropriate
• Communicating new referrals to the intake team for clinical review, clinician staffing, maintaining patient referral log
• Escalates high-risk and high-utilization cases for pre-planning.
• Sending final new patient emails to all members of care team
• Processing faxes from two systems, routing appropriately and attaching to charts
• Handling and routing appropriately physical mail daily
• Cross-training to other roles in the intake team to cover for PTO and open positions as needed
• Fielding phone calls with inquires related to existing patients, answering within scope of role and connecting to appropriate internal care team member for resolution
• Identifies opportunities for work process improvements
• Maintains personal and company compliance with all state, federal, and regulatory requirements for home health
• Establishes, encourages positive working relationships with internal/external contacts
• Preserves, expands working knowledge of external resources and laws to complete work process compliantly.
• Performs other functions that may be assigned from time to time

Experience:

• Associate’s degree in health, or business-related field or equivalent experience
• Knowledge of home health industry required, will consider candidates highly qualified in comparable roles without home health experience
• Knowledge of electronic fax systems required
• Proficiency in EMR concepts and Office 365 Programs and willing to learn new programs

Skills and Abilities:

• Friendly, outgoing, assertive personality; Excellent oral and written communication skills
• Organized and attentive to details
• Handling a large volume of communications at times simultaneously required
• Outstanding customer services skills

Job Type: Full-time

Pay: $41,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Family leave
• Health insurance
• Health savings account
• Life insurance
• Military leave
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Vision insurance
• Wellness program

Medical Specialty:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Intake: 1 year (Preferred)
• Home health: 1 year (Required)
• Medical terminology: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $41,000 - $49,000