What are the responsibilities and job description for the Claims Specialist/Advocate position at AssuredPartners?
At AssuredPartners, we are hiring for a Claims Specialist/Advocate, you will maintain oversight and active management of high severity commercial lines claims for middle-market and large commercial clients. Claims Specialist will maintain active communication with all stakeholders; you will be the leader on all commercial lines claims assigned to you. At AssuredPartners, we are an extension of our clients’ risk management teams – the Claims Specialist will own, lead, and facilitate the claims process. This role reports to the Director of Risk Management.
The Ideal Candidate
- Highly attentive to detail, you are skilled in all technical and analytical aspects of claims
- You recognize this role faces people in tough situations and have strong interpersonal skills and a customer service mindset
- You’re then able to take your findings and communicate them in a written format with excellent grammar and tone
- A Strong Background adjusting workers’ compensation claims.
If this sounds like you, we invite you to keep reading and apply!
What You'll Do:
- Lead and facilitate the claims process, working with clients as well as adjusters as part of a team to achieve positive claim outcomes across all commercial lines of business in an organized, accurate, and efficient manner with the ultimate objective being a reduction in clients’ total cost of risk
- Build and maintain superior relationships with clients, internal agency partners, carriers, TPAs, and adjusters; listen and learn about clients’ businesses and needs
- Provide expert claims and coverage opinions to clients
- Resolve difficult claims with wide-ranging discretion
- Adhere to regional claims guidelines and best practices
- Create risk awareness—help clients understand their claims data and processes
- Define expectations, create goals, and establish a strategy for improved claims performance
- Assign accountability—be a leader and define roles and responsibilities on the claims you manage; align performance goals and key performance indicators
- Collaborate with clients to carry out client-tailored claims solutions
- Review and interpret coverage for clients across all lines of business
- Respond to client inquiries regarding insurance coverages and exposures
- Research unique coverage situations
- Exhibit knowledge and a willingness to learn complex claims concepts and insurance policy coverages for all commercial lines of business including, but not limited to, workers’ compensation, commercial property, general liability, medical malpractice, commercial auto, D&O, EPLI, cyber liability, and commercial crime
What You'll Need:
- 3 to 5 years of hands-on lost time and litigated workers’ compensation adjusting experience, or equivalent combination of education and experience - Required
- Candidates with industry designations (CPCU, AIC, ARM) highly preferred
- Must meet any local or state license/designation requirements
- Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
- Strong time management and communication skills
What's In It For You:
To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:
- Competitive base salary
- Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
- Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options
- Company match 401(k) plan – 50% up to 6%!
- Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers
- Opportunity to prioritize your mental health with 24/7 access to licensed therapists
- Pet benefits & discounts
- Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners
