What are the responsibilities and job description for the Field Service Technician II - West Coast Territory position at Astec Industries?
Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.
LOCATION: West Coast
ABOUT THE POSITION
The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.
Deliverables & Responsibilities
- Maintains positive and professional attitude with customers.
- Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
- Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
- Generates written field service reports for daily activities; submit reports as required.
- Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
- Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
- Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.
