What are the responsibilities and job description for the Field Service Technician II position at Astec Industries?
Job Title: Field Service Technician II
Job ID: 27737920
Location: Eugene, OR,
Other Location: The preferred location for this position is within commuting distance to our Astec facility located on Franklin Blvd., Eugene, OR.
Description:.
At Astec Thornbury, formerly known as Breaker Technology Inc, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
The technician's role involves guaranteeing the correct installation and functioning of specific Astec products. This encompasses tasks such as installation, commissioning, startup, training, maintenance, troubleshooting, and repairs. Technicians will collaborate with the engineering team to assess and resolve issues, as well as to provide training to customer employees on proper maintenance and operational procedures, all aimed at achieving optimal efficiency and customer satisfaction.
This position will specifically service BTI equipment such as hydraulic rock breakers, hydraulic boom systems, and underground mobile equipment. The successful applicant will report directly to the Product Service Supervisor, Astec Thornbury.
What You'll Do:
Why You'll Love Working for Us:
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.
Job ID: 27737920
Location: Eugene, OR,
Other Location: The preferred location for this position is within commuting distance to our Astec facility located on Franklin Blvd., Eugene, OR.
Description:.
At Astec Thornbury, formerly known as Breaker Technology Inc, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us!
The technician's role involves guaranteeing the correct installation and functioning of specific Astec products. This encompasses tasks such as installation, commissioning, startup, training, maintenance, troubleshooting, and repairs. Technicians will collaborate with the engineering team to assess and resolve issues, as well as to provide training to customer employees on proper maintenance and operational procedures, all aimed at achieving optimal efficiency and customer satisfaction.
This position will specifically service BTI equipment such as hydraulic rock breakers, hydraulic boom systems, and underground mobile equipment. The successful applicant will report directly to the Product Service Supervisor, Astec Thornbury.
What You'll Do:
- Maintain availability for emergency dispatch 24/7, 7 days a week, to support both customers and staff. All travel time compensated.
- Ensure work is performed in the safest manner possible.
- Respond to customer inquiries on technical, operational and control issues associated with our equipment,
- Provide technical assistance for the repair and rebuilding of our equipment,
- Follow up on technical / service / parts issues with engineering and plant personnel for manufactured equipment.
- Communicate with vendors on issues related to their products and services.
- Prepare detailed case management files to resolve issues and build a knowledge database.
- Provide assistance in developing and presenting technical training programs for dealers and service personnel,
- Provide technical assistance in the development of operator, maintenance, and service manuals,
- Perform warranty analysis, problem detection and related product improvement as required.
- Perform in house audits / quality inspections on capital equipment.
Why You'll Love Working for Us:
- Health, Dental, Vision- Day 1 Eligibility
- Life, and Spousal Insurance
- Health Savings and Flexible Spending Accounts
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- PTO
- Employee Wellness Programs, Tuition Aid, and Employee Assistance, Parental Leave
- A high school diploma or equivalent (GED), with the potential for additional education and experience as deemed appropriate by management.
- Ideally, 0-2 years of experience in construction, manufacturing, or related fields.
- Preferably, 0-2 years of experience in the aggregate industry.
- Proficiency in understanding electrical and electronic circuits.
- Ability to interpret mechanical, electrical, and electronics blueprints and designs.
- Familiarity with circuitry, pneumatic systems, hydraulic systems, and other power transmission equipment.
- Willingness and readiness to travel extensively, both domestically and internationally, on short notice.
- Basic arithmetic skills and proficiency in computer applications (Windows, Microsoft Office, Concur, and all IPS Control Systems).
- Proficiency in welding, encompassing stick and certain types of wire welding (MIG), along with expertise in using a cutting torch, and knowledge of steel fabrication, assembly, and modifications is a plus.
- Strong written communication skills, demonstrated through the production of technical reports and logbooks, with the capacity to remain productive with minimal supervision.
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At ASTEC, we value diversity and strive to create a welcoming and inclusive workplace. We recognize that some highly qualified women may not apply for roles due to systemic barriers. We encourage all qualified applicants to apply, and are committed to providing a fair and equitable hiring process for all candidates.
