What are the responsibilities and job description for the Inside Sales Representative position at Aster Brands?
The Inside Sales Representative plays a crucial role in supporting the sales team by managing customer requests, coordinating logistics, and ensuring a smooth sales process. You’ll be responsible for handling customer inquiries, preparing quotes, and managing orders, including international shipments, by working closely with sales, operations, and logistics teams.
In addition to sales support, the Inside Sales Representative will conduct market research, assist with project searches for manufacturers, and gather key customer insights such as block counts and survey responses to capture the Voice of the Customer. You’ll also be responsible for data entry and management within CRM and ERP tools like Spiro and NetSuite, ensuring accurate and up-to-date customer information.
Collaboration with the marketing team is another key aspect of this role. The Inside Sales Representative will help distribute and create content that addresses customer questions, follow up on leads, and assess lead satisfaction through surveys. They will also participate in trade shows, assisting with customer engagement and promoting the company’s solutions.
This is a full-time, year-round, onsite position. We offer a package of forward-thinking employee benefits, including excellent health, dental, vision, and life insurance, 401k with employer match, profit sharing, paid time off, paid holidays, award-winning adoption and foster care reimbursement, partial paid family leave, product discounts, access to an onsite licensed professional counselor, and a team of dedicated and caring coworkers. This is a great opportunity for a detail-oriented and customer-focused individual who thrives in a fast-paced environment and is eager to contribute to a seamless sales operation.
Position responsibilities include and are not limited to:
In addition to sales support, the Inside Sales Representative will conduct market research, assist with project searches for manufacturers, and gather key customer insights such as block counts and survey responses to capture the Voice of the Customer. You’ll also be responsible for data entry and management within CRM and ERP tools like Spiro and NetSuite, ensuring accurate and up-to-date customer information.
Collaboration with the marketing team is another key aspect of this role. The Inside Sales Representative will help distribute and create content that addresses customer questions, follow up on leads, and assess lead satisfaction through surveys. They will also participate in trade shows, assisting with customer engagement and promoting the company’s solutions.
This is a full-time, year-round, onsite position. We offer a package of forward-thinking employee benefits, including excellent health, dental, vision, and life insurance, 401k with employer match, profit sharing, paid time off, paid holidays, award-winning adoption and foster care reimbursement, partial paid family leave, product discounts, access to an onsite licensed professional counselor, and a team of dedicated and caring coworkers. This is a great opportunity for a detail-oriented and customer-focused individual who thrives in a fast-paced environment and is eager to contribute to a seamless sales operation.
Position responsibilities include and are not limited to:
- Handling customer and end user requests through phone, email and social media
- Create quotes for Business Consultants for equipment packages, parts, geogrid, etc
- Conduct project searches on construction database to generate leads for manufacturers
- Coordinate shipments with customers, sales, and operations team
- Attend trade shows and events to promote the brands
- Update technology systems to ensure all customer data is up-to-date
- Conduct surveys and review data (block counts, lead response, etc)
You’ll be successful in this role if you:
- You have strong attention to detail and can accurately manage customer orders, quotes, and logistics.
- Are highly organized and can efficiently track and update customer information in CRM tools like Spiro and NetSuite.
- Thrive in a fast-paced environment and can manage multiple customer requests simultaneously.
- Have excellent communication skills and can collaborate effectively with customers, sales teams, and internal departments.
- You are adaptable and open to learning new tools, systems, and processes to improve sales efficiency.
To learn more about who we are and what we do, visit us at www.asterbrands.com. Aster Brands is an equal-opportunity employer; everyone is encouraged to apply.
