CREDIT AND COLLECTIONS ANALYST

Job Title : Credit and Collections Analyst

Job Description

The Collections and Credit Analyst is responsible for managing the credit and collections process to minimize financial risk while maintaining positive customer relationships. This role involves analyzing customer creditworthiness, monitoring accounts receivable, resolving payment and dispute issues, and ensuring compliance with company policies to support growth and cash flow optimization.

Responsibilities

• Process credit applications.
• Send trade reference requests.
• Communicate credit approvals to customers and internal project managers.
• Track and maintain internal credit scoring based on credit matrix.
• Raise red flags to the manager, including fraud concerns or insufficient creditworthiness, and suggest next steps (e.g., alternative payment methods).
• Monitor credit limits on a weekly basis.
• Contact customers to pay down lines of credit as needed.
• Place orders on hold in compliance with company policy.
• Escalate unresolved issues or complex cases to the manager for review.
• Send 45-day courtesy reminders to customers.
• Manage and track all customer responses.
• Issue 60-day courtesy collection notices.
• Follow up with account holds and transition customers to prepayment status when required.
• Address increased customer contact during this phase, including reconciling orders, payment arrangements, and escalating disputes internally for resolution.
• Collaborate with PMs, OSRs, and Management to resolve disputed invoices effectively.
• Escalate unresolved or complex disputes to management as necessary.
• Conduct collection calls for accounts 60 days past due when email correspondence is unsuccessful.
• Provide exceptional support and communication to both customers, OSRs, and internal teams throughout the credit and collections process to foster collaboration and timely resolution.

Skills and Qualifications Required

Pay and Benefits

The pay range for this position is $70000.00 - $75000.00 / yr.

Benefits that companies offer

Health insurance : A common benefit that covers medical expenses

Life insurance : A policy that pays out a sum of money to a beneficiary when the employee dies

Disability insurance : A policy that covers a percentage of an employee's salary if they are unable to work due to an illness or injury

Paid time off (PTO) : A benefit that allows employees to take time off from work for personal reasons

Workplace Type

This is a fully onsite position in Rothschild,WI.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Salary : $70,000 - $75,000