Credit and Collections Analyst

WAUSAU TILE – WHO WE ARE
Throughout the past seven decades, Wausau Tile has grown to become the preeminent manufacturer of architectural concrete, terrazzo and metal products. We were the first American manufacturer of cementitious terrazzo tile and among the first domestic producers of hydraulically pressed concrete pavers. Today we are a leader in innovative sustainable manufacturing practices, using recycled materials and green technology, and our products are found in virtually every community in the United States. Our 550,000-square-foot manufacturing facility remains in the heart of the American Midwest – encompassing more than 10 acres.
WHY WORK FOR US?

• Enjoy vacation in your first year of employment!
• Performance-based annual bonuses (contingent upon company goals being met).
• Competitive wages.
• Promotional opportunities.
• 9 paid holidays so that you can enjoy spending time with family and friends.
• Periodic celebrations to make you feel recognized and valued.
• Applicant Referral Bonus.
• Our medical, dental, and vision benefits provide comprehensive coverage at affordable rates.
• Our 401(k) plan, life insurance, and short-term disability are great ways to protect your financial future.
• Learn new skills and advance your career with company-paid tuition assistance.

Job Summary:

The Collections and Credit Analyst is responsible for managing the credit and collections process to minimize the financial risk while maintaining positive customer relationships. This role involves analyzing customer creditworthiness, monitoring accounts receivable, resolving payment and dispute issues, and ensuring compliance with company policies to support growth and cash flow optimization.

Responsibilities:

Credit Analysis Responsibilities:

• Process credit applications.
  • Send trade reference requests.
  • Communicate credit approvals to customers and internal project managers.
  • Track and maintain internal credit scoring based on credit matrix.
  • Raise red flags to the manager, including fraud concerns or insufficient credit worthiness, and suggest next steps (e.g., alternative payment methods).
• Monitor credit limits on a weekly basis.
  • Contact customers to pay down lines of credit as needed.
  • Place orders on hold in compliance with the company policy.
  • Escalate unresolved issues or complex cases to the manager for review.

Collections Responsibilities:

• Send 45-day courtesy reminders to customers:
  • Manage and track all customers responses.
• Issue 60-day courtesy collection notices:
  • Follow up with account holds and transition customers to prepayment status when required.
  • Address increased customer contact during this phase, including reconciling orders, payment arrangements, and escalating disputes internally for resolution.
• Manage customer disputes:
  • Collaborate with PM’s, OSRs, and Management to resolve disputed invoices effectively.
  • Escalate unresolved or complex disputes to management as necessary.
• Conduct collection calls for accounts 60 days past due when email correspondence is unsuccessful.
• Perform skip tracing to locate customers with outdated or missing contact information.

Other Responsibilities:

• Learn and assist with lien waiver processing, based on workload and capacity.
• Provide exceptional support and communication to both customers, OSR’s, and internal teams throughout the credit and collections process to foster collaboration and timely resolution.
• Perform other duties as assigned.

Desired Work Experience:

• Strong analytical, organizational, and communication skills.
• Experience in credit, collections, or risk analysis, and dispute resolution preferred.
• Familiarity with collections, accounts receivable processes, and skip tracing methods is a plus.
• Proven ability to deliver exceptional customer service to customers and stakeholders, while managing challenging situations.
Ability to handle high-pressure situations while maintaining professionalism and accuracy.

Required Education:

• Minimum of 2 years’ experience in a finance or sales related role desired.

Desired Skills:

• Strong understanding of basic consumer or business collection laws.
• Excellent customer service and interpersonal skills to build trust and maintain positive relationships with customers and internal teams.
• Strong analytical, problem-solving, organizational skills and strong attention to detail.
• Ability to manage multiple priorities and meet deadlines and adapt to a fast-paced environment.
• Proficiency with Microsoft products (Excel, PowerPoint, etc.).

Wausau Tile is an EEO/AA including Vets and Disability status Employer.

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