What are the responsibilities and job description for the IT HELP DESK position at Aston Carter?
Position Overview :
We are seeking a detail-oriented and tech-savvy Systems Monitoring Specialist to join our Global Technical Support team. In this role, you will monitor alerts from our connected devices, providing Tier 1 support to diagnose and resolve issues promptly. You will collaborate closely with our Customer Experience Team to ensure seamless service delivery, manage case queues, and maintain accurate reporting. Your problem-solving skills and ability to prioritize multiple tasks in a fast-paced environment will be essential to your success.
Key Responsibilities :
- Monitor system alerts and provide timely Tier 1 support for troubleshooting.
- Collaborate with the Customer Experience Team to escalate issues as needed.
- Manage case queues and generate reports to track resolution timelines.
- Train and support team members on monitoring systems and procedures.
- Maintain clear and professional communication with customers via phone, email, and chat.
Qualifications :
About Aston Carter :
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.
