What are the responsibilities and job description for the IT Help Desk (Contractor) position at AXNY Group?
American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brandsincluding footwear, tech wearables, watches, jewelry, handbags, fashion accessories, and beautyAmerican Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.
Job Summary: We are seeking a skilled and personable IT Help Desk Technician to join our team. In this role, you will provide technical support to our end users, manage system configurations, assist with hardware and software installations, and collaborate with cross-functional teams on various IT projects. If you have a strong technical background, excellent problem-solving skills, and a passion for helping others, wed love to hear from you!
This role is a contract position
Location:4-5 days a week onsite at our Somerset, CA facility
Responsibilities:
- Technical support:Provide technical support to end users by responding to requests, troubleshooting issues, and training users on how to use IT systems
- System management: Configure network devices.
- Software and hardware installation:Assist with the installation of hardware and softwaresuch as Computers, Printers.
- Collaboration:Collaborate with cross-functional teams on software projects
- Documentation:Maintain records by documenting system changes and revisions
Required Tech and experience:
- M365 Management 1y
- Office - Support users 2y
- Windows Install, configure and Support users 2y
- Managed Network Equipment (Brand not important) Support 1y
- Basic understanding of network and networking concepts such as: DHCS, IP, Reservations, WIFI and Network finetuning
- Basic understanding of security and security related concepts
Required Soft Skills:
- Problem solving
- Adaptability
- Communication
- Teamwork
- Personal Time management
- Cool under pressure
- Organized
Salary $25-$28/hour
Salary : $25 - $28
