What are the responsibilities and job description for the Order Entry Lead position at Aston Carter?
Job Title: Order Entry Lead
Overview
The ideal candidate for the Order Entry Lead position will possess strong experience in order management, demonstrate proficiency in various software tools, and exhibit excellent problem-solving skills.
Key Responsibilities
- Master product knowledge and utilize all software and tools efficiently (Just Foods, Batch Metrics, P21, Bar Tender, Excel, etc.).
- Understand the intricacies of the order process and identify areas of concern and potential improvement.
- Collaborate with major contacts in all departments to facilitate problem resolution with the correct personnel.
- Handle minor issues and customer concerns, field and direct incoming customer service-related calls and questions.
- Notify the Director of Supply Chain and request assistance for major issues and areas of concern.
- Report crises to the Supply Chain Manager during hours of operation, following designated procedures to protect customer relationships and company interests.
- Provide coaching and mentoring to support Customer Service Team members.
- Communicate effectively with other supervisors and managers within various locations.
- Report learning opportunities that enhance the overall functionality and knowledge of the customer service team.
- Act as a mentor and advocate for direct reports' growth and opportunities.
- Process Customer Care Team PTO requests and schedule.
- Delegate Customer Service Team workload and customer assignments under the guidance of the Supply Chain Manager.
- Support sales of products from both companies as dictated by customer-specific product mix.
- Adhere to daily functions in accordance with company policies and procedures, and comply with all regulatory and internal requirements.
- Support and promote the reporting of all health, safety, environmental, near-miss, accident, or injury incidents.
Essential Skills
- Order entry
- Data entry
- Order processing
- Inventory management
- Purchase order management
- Proficiency in Microsoft Excel
- Customer service orientation
- Experience with Microsoft Office
Additional Requirements
- 5 years of order entry and administrative experience
- ERP knowledge is a plus
- Experience in manufacturing is beneficial
