What are the responsibilities and job description for the Order Entry Operations Manager position at Aston Carter?
Aston Carter is seeking a highly skilled Order Entry Lead to drive our order entry operations forward. This role offers an exciting opportunity to work with a dedicated team, leveraging your expertise in order management, software proficiency, and exceptional problem-solving skills.
Key Responsibilities:
- Mastery of product knowledge and efficient utilization of software tools (Just Foods, Batch Metrics, P21, Bar Tender, Excel, etc.).
- In-depth understanding of the order process and identification of areas for improvement.
- Collaboration with major contacts across departments to facilitate issue resolution and optimize processes.
- Effective handling of minor issues and customer concerns, including directing incoming customer service-related calls and questions.
- Notification of the Director of Supply Chain for major issues and areas of concern.
- Reporting of crises to the Supply Chain Manager during operating hours, adhering to designated procedures to protect customer relationships and company interests.
- Coaching and mentoring of Customer Service Team members to enhance their knowledge and skills.
- Collaboration and communication with supervisors and managers across various locations.
- Identification of learning opportunities to improve the overall functionality and knowledge of the customer service team.
- Serving as a mentor and advocate for direct reports' growth and opportunities.
- Processing of Customer Care Team PTO requests and scheduling.
- Delegation of Customer Service Team workload and customer assignments under the guidance of the Supply Chain Manager.
- Support for sales of products from both companies as dictated by customer-specific product mix.
- Adherence to daily functions in accordance with company policies and procedures, as well as compliance with all regulatory and internal requirements.
- Support and promotion of the reporting of health, safety, environmental, near-miss, accident, or injury incidents.
Essential Skills:
- Order entry
- Data entry
- Order processing
- Inventory management
- Purchase order management
- Proficiency in Microsoft Excel
- Customer service orientation
- Experience with Microsoft Office
Additional Skills & Qualifications:
- 5 years of order entry and administrative experience
- ERP knowledge is beneficial
- Experience in manufacturing is advantageous
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion:
Aston Carter values diversity and inclusion as key drivers towards equity and success. Our commitment includes:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
