What are the responsibilities and job description for the Lead BMC Remedy/Helix Service Desk Professional position at Astor & Sanders?
Lead BMC Remedy/Helix Service Desk Professional
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead BMC Remedy/Helix Service Desk Professional. This is a full-time position based onsite in Washington DC.
Roles and Responsibilities{{:}
- }
- Manage and coordinate the activities of the Service Desk tea m
- Ensure timely resolution of incidents and service requests in accordance with defined SLA s
- Provide technical support and guidance to the Service Desk tea m
- Monitor and analyze performance metrics to identify areas of improvemen t
- Work heavily with BMC Remedy and Heli x
- Participate in project planning and implementation related to the Service Des k
- Stay up-to-date with industry trends and best practices in IT service managemen t
- Additional duties as assigne d
- sMust be a US Citizen or Green Card Holde
- r
- Bachelor's degree in Computer Science, Information Technology, or other related field s
- Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Softwar e
- ITIL 4 Managing Professional certification, required
- BMC Certified Professional, required
sAstor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include{{:}
- }
- Generous Paid Time Off (PTO) and all Federal Holidays o f
- f Comprehensive Health Covera g
- e Retirement Savings Pl a
- n Pre-Tax Benefit Progra m
- s Wellness and Work-Life Suppo r
- t Professional Developme n
- t Performance and Referral Bonus e
- s Life and Disability Insuran
