What are the responsibilities and job description for the Customer Support Liaison position at Astor Services?
Under the direct supervision of the Communications Coordinator, the Customer Service Representative (CSR) will be an initial phone/in-person contact for active clients, families and community members, including new clients seeking services. The CSR will manage the agency switchboard for incoming calls to the Rhinebeck campus as well as navigate incoming outreach intended for any/all Astor programming. The CSR will have a working knowledge of all Astor services in the Hudson Valley and will be able provide introductory information and direct inquiries to indicated programming. The CSR will also assist in supporting on-site programs including MHOTRS, Central Administration and the Astor Learning Center (ALC).
Job Benefits:
Benefits for Full Time employees:
- 4 weeks paid vacation annually;
- 13 paid holidays, 4 personal days;
- 1 sick day per month, accruable to 150 days;
- Fully paid individual LTD and life insurance;
- Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
High School Diploma or GED. Office experience preferred.
